CQ
Chule Q
1 reviews | Active since Sept 2025
08 Sept 2025, 10:22
Poor service from Protea Metering yet AGAINK
If I could give zero stars I would. I purchased R200 worth of prepaid electricity using Protea metering online services on the 4th of September 2025. Until today I am yet to receive any token voucher with my meter numbers. I call them their staff is giving me used voucher numbers they don’t know what to do. One of them even asked me to send my proof of payment from net cash on sms and STILL no feedback. I’ve sent emails absolutely no response Their services is extremely appauling.
I want my token number as soon as possible.
Helpful (0)
Replies (2)0
Replies (2)
Protea Metering's replyOfficial
08 Sept 2025, 10:49Good day Chule
The voucher number for the R200 paid on 04 September is ***. Should you struggle with the voucher please ask to speak with the Department Head of the Call Centre for urgent assistance.
Kind regards,
Protea Metering
The voucher number for the R200 paid on 04 September is ***. Should you struggle with the voucher please ask to speak with the Department Head of the Call Centre for urgent assistance.
Kind regards,
Protea Metering
Protea Metering's reply08 Sept 2025, 10:49
Official
Good day Chule
The voucher number for the R200 paid on 04 September is ***. Should you struggle with the voucher please ask to speak with the Department Head of the Call Centre for urgent assistance.
Kind regards,
Protea Metering
The voucher number for the R200 paid on 04 September is ***. Should you struggle with the voucher please ask to speak with the Department Head of the Call Centre for urgent assistance.
Kind regards,
Protea Metering
Protea Metering's replyOfficial
09 Sept 2025, 07:30Good morning Chule
Thank you for responding to our email that enabled us to resolve the matter.
We sincerely apologize for the inconvenience.
Should any further assistance be required please do not hesitate to get in touch with us.
Kind regards,
Protea Metering
Thank you for responding to our email that enabled us to resolve the matter.
We sincerely apologize for the inconvenience.
Should any further assistance be required please do not hesitate to get in touch with us.
Kind regards,
Protea Metering
Protea Metering's reply09 Sept 2025, 07:30
Official
Good morning Chule
Thank you for responding to our email that enabled us to resolve the matter.
We sincerely apologize for the inconvenience.
Should any further assistance be required please do not hesitate to get in touch with us.
Kind regards,
Protea Metering
Thank you for responding to our email that enabled us to resolve the matter.
We sincerely apologize for the inconvenience.
Should any further assistance be required please do not hesitate to get in touch with us.
Kind regards,
Protea Metering