V
Vince
1 reviews | Active since Oct 2022
20 Aug 2025, 10:10
Poor service for Electrical Prepaid Meters
In January 2025 Protea Metering supp**** and installed two Electrical Prepaid Meters in apartments I own in Primrose.Although I paid in advance and in full for the meters I never received invoices for the installations.On 29th July 2025 I requested invoices by email but despite three follow up emails,to date I have still not received the invoices .I am also due to receive a refund of an Electrical deposit amount I paid on behalf of my tenant which is also outstanding .
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Protea Metering's replyOfficial
20 Aug 2025, 15:02Good day Vince
We would naturally like to resolve the issue. It seems that the accounts are registered in tenants' names as we do not find you as a registered client on the system. May you therefore kindly provide the account numbers or the complex name & unit numbers to enable us to attend to the matter.
Kind regards,
Protea Metering
We would naturally like to resolve the issue. It seems that the accounts are registered in tenants' names as we do not find you as a registered client on the system. May you therefore kindly provide the account numbers or the complex name & unit numbers to enable us to attend to the matter.
Kind regards,
Protea Metering
Protea Metering's reply20 Aug 2025, 15:02
Official
Good day Vince
We would naturally like to resolve the issue. It seems that the accounts are registered in tenants' names as we do not find you as a registered client on the system. May you therefore kindly provide the account numbers or the complex name & unit numbers to enable us to attend to the matter.
Kind regards,
Protea Metering
We would naturally like to resolve the issue. It seems that the accounts are registered in tenants' names as we do not find you as a registered client on the system. May you therefore kindly provide the account numbers or the complex name & unit numbers to enable us to attend to the matter.
Kind regards,
Protea Metering