Poor Service - Faulty Main Switch

Dear Protea Metering,

I am writing to express my extreme disappointment and frustration with the subpar service provided by your team today on the 31 May 2024. Despite reporting a fault with my main switch at 14:00, I experienced a series of unacceptable issues that have left me without functional electricity for an extended period.

Here is a detailed account of my experience:

- At 14:00, I reported a fault with my main switch, which was acknowledged by your team. - At 15:21, I followed up on the status of my query, only to be told that a technician would attend to the fault. However, I was not provided with a clear estimate of when the technician would arrive. - At 17:21, I called again to inquire about the status of my query and was informed that technicians only address main switch issues from 16:00, with a turnaround time of 2-4 hours. This information was not provided earlier, and I was not given an update on when the technician would arrive. - As of 20:00, I had not received any assistance. I called again at 20:55 and no one answered. I then sent a message. I am still sitting with the issue.

All my plugs and geyser are not functioning as the main switch is faulty. As a result my fridge has been off for more than ten hours, putting my food at risk of spoilage.

The issues I faced include:

- Poor communication: I was not provided with clear updates on the status of my query, and conflicting information was given. - Unreliable timelines: I was given unrealistic expectations about when the technician would arrive. - Lack of technician availability: No technician was available to attend to the fault within a reasonable timeframe. - No updates on the status of my query: My message was ignored when asking when will the technician come through, leaving me without any information on when the issue would be resolved.

I request prompt attention to this matter and a resolution to the issues I've faced. Please provide a clear update on the status of my query and a realistic estimate of when the issue will be resolved. I expect a higher level of service from Protea Metering, and I hope that you will take necessary actions to address these concerns.

Kind Regards, Slindokuhle