EM
Essu M
1 reviews | Active since Dec 2024
21 Dec 2024, 17:06
Poor service
I have sent emails since 05/12/204 to sandra regarding my issue, she ignored it.I phone in viona picked up my call I asked her to put me through to sandra, she keeps me holding on line for 9minutes after that she cut me off (11&12/12/2024)I experienced same bad treatment. on 13/12/2024 spoke to viona again she told me that the person who responsible for my account is not available, she will be in on 17/12/2024.i did a follow up 17th guess what the very same viona told me that sandra is on leave and they don't know when she's coming back.To my surprise the person who they claim she on leave instead of resolving my issue, yesterday 20/12/2024 she sent another invoice...please assist
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Protea Metering's replyOfficial
23 Dec 2024, 08:18Good day Essu
From your complaint it seems that you had a query on the invoice that was processed in November, but that the query was attended to. Now you have received the latest invoice that was processed on 20 Dec but you want to query that one as well. Please forward your query to queriesatproteameteringdotcodotza for our urgent attention as we would love to assist.
Kind regards
Management Protea Metering
From your complaint it seems that you had a query on the invoice that was processed in November, but that the query was attended to. Now you have received the latest invoice that was processed on 20 Dec but you want to query that one as well. Please forward your query to queriesatproteameteringdotcodotza for our urgent attention as we would love to assist.
Kind regards
Management Protea Metering
Protea Metering's reply23 Dec 2024, 08:18
Official
Good day Essu
From your complaint it seems that you had a query on the invoice that was processed in November, but that the query was attended to. Now you have received the latest invoice that was processed on 20 Dec but you want to query that one as well. Please forward your query to queriesatproteameteringdotcodotza for our urgent attention as we would love to assist.
Kind regards
Management Protea Metering
From your complaint it seems that you had a query on the invoice that was processed in November, but that the query was attended to. Now you have received the latest invoice that was processed on 20 Dec but you want to query that one as well. Please forward your query to queriesatproteameteringdotcodotza for our urgent attention as we would love to assist.
Kind regards
Management Protea Metering