Poor service delivery and *********** admin department
<p>I received a letter of demand this moring for outstanding payment, I haven't even received an invoice and the payment was due on Saturday (It is now Monday). I submitted a complaint regarding the meter-reading (the poor fools are not even reading the correct meter), the answer was a rude "go talk to your body corporate". I am astonished at how arrogant these people are...Is there really no competition to END these guys'business permenantly - I am so sick and tired of poor service delivery in South Africa.</p>
Dear Miss. Nell
The invoice clearly states the final payment date as 24/11/2016. Sunday was the 27th...
Was your complaint submitted via email or telephone call? Your Portfolio Manager has no record of an email regarding an incorrect meter that is being read. Fortunately all telephone calls are recorded and if you could be so kind to provide the phone number from which you have made the call and the time of the call, it can be retrieved for Management to evaluate. Rudeness to clients are against Company Policy and it will not be tolerated. Please forward an email with the relevant information to *** to enable us to attend to the matter.
You are constantly using electricity and you are aware of the fact that you receive invoices by the 10th of each month, and yet by the 27th you have not enquired about non-receipt of the invoice? In the signed application you have declared that you are aware of:
- The fact that electricity is supp**** according to the Council bylaws
- That non-receipt of an invoice does not relieve you from payment
- That invoices are available on our web page.
The relevant documents will be emailed to you for ease of reference.
You have not received a Letter of Demand, but a FRIENDLY REMINDER that reads as follows:
"This serves as a friendly reminder that your electricity/water account is overdue with R ***.XX.
Please make a payment as soon as possible to avoid receiving a letter of demand at the cost of R 163.00.
Please email all proof of payments to ***
Please direct all arrangements to ***"
It should be clear that the Friendly Reminder is a courtesy service with the aim of preventing the processing of a letter of demand.
Regards
Management: Protea Metering
Dear Miss. Nell
The invoice clearly states the final payment date as 24/11/2016. Sunday was the 27th...
Was your complaint submitted via email or telephone call? Your Portfolio Manager has no record of an email regarding an incorrect meter that is being read. Fortunately all telephone calls are recorded and if you could be so kind to provide the phone number from which you have made the call and the time of the call, it can be retrieved for Management to evaluate. Rudeness to clients are against Company Policy and it will not be tolerated. Please forward an email with the relevant information to *** to enable us to attend to the matter.
You are constantly using electricity and you are aware of the fact that you receive invoices by the 10th of each month, and yet by the 27th you have not enquired about non-receipt of the invoice? In the signed application you have declared that you are aware of:
- The fact that electricity is supp**** according to the Council bylaws
- That non-receipt of an invoice does not relieve you from payment
- That invoices are available on our web page.
The relevant documents will be emailed to you for ease of reference.
You have not received a Letter of Demand, but a FRIENDLY REMINDER that reads as follows:
"This serves as a friendly reminder that your electricity/water account is overdue with R ***.XX.
Please make a payment as soon as possible to avoid receiving a letter of demand at the cost of R 163.00.
Please email all proof of payments to ***
Please direct all arrangements to ***"
It should be clear that the Friendly Reminder is a courtesy service with the aim of preventing the processing of a letter of demand.
Regards
Management: Protea Metering