Poor Service and Recurring Issues

This service is absolutely appalling!!!!! for the last 3 months i have experienced my electricity switching off and when I load the meter it gives me zero credits/tokens. When you call to ask for help, you get referred to someone else and then they redirect you to the same place you'd started originally. The worst part is them saying it will take 24 hours to load electricity and the more times you load the less tokens you receive!!!! I asked to speak to a manager and they said they're unable to let that happen. ABSOLUTELY NO ONE can tell me what the issue is!!!