HP
Helloise P
1 reviews | Active since Nov 2019
15 Apr 2026, 07:47
Poor service
My meter was replaced with out my consent A I asked numerous times why there is a new meter installed no feedback, you can call no call back from your portfolio manager, you can email no response unless I followed up still no feedback, untill today I don't have not received a email or call with a reason why. Even thou they have the information since March why
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Protea Metering's replyOfficial
15 Apr 2026, 14:53Good day Helloise
Kindly refer to the email that was sent on 13/04/2026, where we have explained that the meter was very old and suspected of not functioning optimally any longer.
Please note that the meters are our property and maintenance thereof is our responsibility. They are situated in a meter kiosk in the common area of the complex, and not inside your house. We therefore do not need permission.
When the technicians are on site and find a meter that is suspected of not functioning optimally, such a meter can be replaced on the spot.
Should any additional information be required kindly respond to the sender of the email responses that you had received on 13/04/2026 and 08/04/2026 as we would love to assist.
Kind regards,
Protea Metering
47VIST
Kindly refer to the email that was sent on 13/04/2026, where we have explained that the meter was very old and suspected of not functioning optimally any longer.
Please note that the meters are our property and maintenance thereof is our responsibility. They are situated in a meter kiosk in the common area of the complex, and not inside your house. We therefore do not need permission.
When the technicians are on site and find a meter that is suspected of not functioning optimally, such a meter can be replaced on the spot.
Should any additional information be required kindly respond to the sender of the email responses that you had received on 13/04/2026 and 08/04/2026 as we would love to assist.
Kind regards,
Protea Metering
47VIST
Protea Metering's reply15 Apr 2026, 14:53
Official
Good day Helloise
Kindly refer to the email that was sent on 13/04/2026, where we have explained that the meter was very old and suspected of not functioning optimally any longer.
Please note that the meters are our property and maintenance thereof is our responsibility. They are situated in a meter kiosk in the common area of the complex, and not inside your house. We therefore do not need permission.
When the technicians are on site and find a meter that is suspected of not functioning optimally, such a meter can be replaced on the spot.
Should any additional information be required kindly respond to the sender of the email responses that you had received on 13/04/2026 and 08/04/2026 as we would love to assist.
Kind regards,
Protea Metering
47VIST
Kindly refer to the email that was sent on 13/04/2026, where we have explained that the meter was very old and suspected of not functioning optimally any longer.
Please note that the meters are our property and maintenance thereof is our responsibility. They are situated in a meter kiosk in the common area of the complex, and not inside your house. We therefore do not need permission.
When the technicians are on site and find a meter that is suspected of not functioning optimally, such a meter can be replaced on the spot.
Should any additional information be required kindly respond to the sender of the email responses that you had received on 13/04/2026 and 08/04/2026 as we would love to assist.
Kind regards,
Protea Metering
47VIST