Poor service

New tenent at urban quarters. Just registered today as we are moving a fridge and freezer tomorrow. Bought R300. Electricity only to notice that it says we have a further -R390 due. This means that there was a negative balance of R 690. How is the possible we are new tenants. Did send a mail,the person says that we need to put R410 in with no explainination of how did they come to -R690.

What a horrible start. The fridge and freezer needs to be connected and not sure who can assist with this.