Poor service

Poor service.

The desktop app is poorly designed and not very user-friendly, while the mobile app is even worse.

Whenever I pay money into my account, the amount is reflected on my user profile, however, my account is not credited (with KWh). It is such a hassle to top up on credits as I then have to contact the company and inquire why the account has not been credited. This is a tedious process and surely one cannot be expected to do this everytime they top up.

The service is really poor and shocking.