L
Louisa
1 reviews | Active since Jul 2023
27 May 2024, 10:50
Poor service
l loaded my unit with funds on the 21st May 2024. I only learned that the system was offline & my meter hasn't been loaded. l have sent emails to: *** & called in but, my issue still hasn't been resolved. My question is if I paid by card & l have provided you an extract of my bank statement that is not good enough. l have been informed that the funds are allocated to a suspense account. This is an inconvenience, unfair & unacceptable
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Protea Metering's replyOfficial
31 May 2024, 14:11Good day Louisa
If a wrong reference number is used, the payment will reflect on a suspense account until such time that we know for which account it is meant, and then allocate it. As soon as we were informed of the payment not reflecting on your account, we allocated it on the same day.
Please always ensure that the correct payment reference is used to prevent a re-occurrence.
Kind regards
Management: Protea Metering
If a wrong reference number is used, the payment will reflect on a suspense account until such time that we know for which account it is meant, and then allocate it. As soon as we were informed of the payment not reflecting on your account, we allocated it on the same day.
Please always ensure that the correct payment reference is used to prevent a re-occurrence.
Kind regards
Management: Protea Metering
Protea Metering's reply31 May 2024, 14:11
Official
Good day Louisa
If a wrong reference number is used, the payment will reflect on a suspense account until such time that we know for which account it is meant, and then allocate it. As soon as we were informed of the payment not reflecting on your account, we allocated it on the same day.
Please always ensure that the correct payment reference is used to prevent a re-occurrence.
Kind regards
Management: Protea Metering
If a wrong reference number is used, the payment will reflect on a suspense account until such time that we know for which account it is meant, and then allocate it. As soon as we were informed of the payment not reflecting on your account, we allocated it on the same day.
Please always ensure that the correct payment reference is used to prevent a re-occurrence.
Kind regards
Management: Protea Metering