1 reviews | Active since Jun 2020
Poor customer service: Protea Metering
It has been months since I have moved out from a unit that was billed by Protea Metering. After still receiving countless email notifications via email, I asked to be removed from the system via a cancellation form which was sent on the 1st of June. Stated on the form, I was to receive my refund after 21 working days. Upon requesting details regarding the delaying of payment of my refund, I was told via email that they didn’t receive the cancellation form. I sent proof , and forwarded the email. They have since been quiet. I have been reluctant in writing this review, but after having taken note of numerous negative reviews about this company, I think its only fair that I also add my experience. Unfortunately this matter will have to take a legal route. There are other companies out there who deserve a platform and who are willing to bend over backwards for clients, clearly this one isn’t part of then it seems. Appalling!
We apologize for the inconvenience that you have suffered. However, it is always wise to confirm receipt of important documents that one sends. Although one may have proof that it was sent, that is no guarantee for successful receipt thereof on the recipients' side.
After the termination form was received it was processed and the refund has been done.
Kind regards
Management: Protea Metering
We apologize for the inconvenience that you have suffered. However, it is always wise to confirm receipt of important documents that one sends. Although one may have proof that it was sent, that is no guarantee for successful receipt thereof on the recipients' side.
After the termination form was received it was processed and the refund has been done.
Kind regards
Management: Protea Metering