RM
Rorisang M
1 reviews | Active since Apr 2025
20 May 2025, 18:31
Poor Customer Service
Customer service is a disgrace, very unhelpful . The after hours assistant is literally on vacation and doesn’t care about the business or the brand. Poor poor services it’s a complete disaster. I’m sure the company could hire better staff hy . Cause what do you mean , I paid for electricity and even if I send proof of payment I have no other option but to sit in the dark till the payment reflects on you’re system?
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Replies (1)
Protea Metering's replyOfficial
21 May 2025, 11:09Good day Rorisang
We truly regret the inconvenience and we would love to resolve the matter. The information supp**** is however not sufficient to find your account on our system. Kindly provide the unit address, account number or meter number to enable us to locate the account and attend to your query. Is your electricity still off? Also please confirm which after-hours number you phoned and at what time? Please respond to the email that we have sent. Upon receipt of the required information we will be able to assist.
Kind regards
Protea Metering
We truly regret the inconvenience and we would love to resolve the matter. The information supp**** is however not sufficient to find your account on our system. Kindly provide the unit address, account number or meter number to enable us to locate the account and attend to your query. Is your electricity still off? Also please confirm which after-hours number you phoned and at what time? Please respond to the email that we have sent. Upon receipt of the required information we will be able to assist.
Kind regards
Protea Metering
Protea Metering's reply21 May 2025, 11:09
Official
Good day Rorisang
We truly regret the inconvenience and we would love to resolve the matter. The information supp**** is however not sufficient to find your account on our system. Kindly provide the unit address, account number or meter number to enable us to locate the account and attend to your query. Is your electricity still off? Also please confirm which after-hours number you phoned and at what time? Please respond to the email that we have sent. Upon receipt of the required information we will be able to assist.
Kind regards
Protea Metering
We truly regret the inconvenience and we would love to resolve the matter. The information supp**** is however not sufficient to find your account on our system. Kindly provide the unit address, account number or meter number to enable us to locate the account and attend to your query. Is your electricity still off? Also please confirm which after-hours number you phoned and at what time? Please respond to the email that we have sent. Upon receipt of the required information we will be able to assist.
Kind regards
Protea Metering