Poor Customer Service.

I have been without electricity since last week Thursday. I tried buying electricity via my banking app which the money was deducted and I received a message saying money was paid to a municipal arrears account. I then found out via social media that we have to purchase electricity by making payment direct payment to Protea Metering FNB Account which I did. It's now been 48 hours and I have still not received my token. I have called their landline and cellphone numbers which either gets diverted or outright rejected to a "busy line" I have sent 6 emails to which only one was responded to by Pontsho with a useless question "Have You received the token yet?" I responded 3 times no I have not, with no further feedback. My details are: Complex Name: Pretorius Mansion Unit 21, 27 Charl Cilliers Avenue, Alberton North. My Meter Number is ***, my cellphone number is *** and my email address is ***. I have sent through the proof of payment 5 times so please do not ask me to resend it. I have now attached everything required so please just send me the token. The customer service (or lack thereof) is proof that Protea Metering does not value their clients. Please can someone attend to my issue because I have been without electricity for 5 days.