LM
Leo M

1 reviews | Active since Jan 2020

18 Apr 2020, 21:21

Please check my account

Hi

My girl friend and I moved into fernal Park 18B and we found that there was a 78 Rand amount overdue when we bought 200 electricity and we had just moved in. Further more we have bought 1000 worth of electricity water and hot water since moving in on the 27th of March. The graph never makes sense and also consumption. Today it said we've used more than a 100 liters of hot water and no one has even showered yet. We request that maybe we can allocate on the app a purchase for hot water and cold water and electricity separately then maybe we will be able to buy a certain liters or water and certain liters of cold water and certain kilowatts for electricity I would know exactly what I'm buying when I see those units and be able to save according. Now when I'm loading 400 and you guys are allocating it based on the balance I've added it just seems to be a ******* especially when I have not even showed but my hot water is that high. I could load money but also be able to allocate my own balance according. I understand that it would mean coding the app again or having to release an update to your system but then i was think it would work since the current one is not working based on the number of complains on hello Peter assuming you recieve more via email

0
Replies (1)
Protea Metering
Protea Metering's reply20 Apr 2020, 10:20
Official
Good day Leo

We will communicate with you in email to enable us to assist you with a detailed response with relevance to your personal account.

Kind regards

Management:  Protea Metering