Please attend to Client Queries

I just wish Protea Metering can take client queries as serious & urgent. What is worse is that every time you call is a different person and you get a different story! Protea, please take my matter serious as I do not want to stay the weekend in the dark and I have small kids! I have emailed 2 queries!

Query 1: I have requested that a payment of R250 that I made for water be transferred from ***8 to ***6. I realised after paying that the last number is incorrect. I have sent the proof of payment, but this is not resolved.

Query 2: I bought electricity for R300 at Sasol garage. I only got an Invoice with a token number, but the electricity did not load and also the amount does show on my OAMI account. Even though I got a invoice which shows a Token number. Can you urgently assist that this Token can be loaded. I have also emailed the proof of payment.