NM
Nontobeko M
1 reviews | Active since Sept 2013
14 Oct 2024, 18:45
Payment done but electricity not loaded
I have had very bad experience with Protea Metering. Today, 18:37pm, 14/10/2024. I am sitting at 3.27 units. I cant even coock. Its not the first time, I made a payment with an additional R6.50 pay and clear this morning, the payment is not reflecting. I sent emails, the lady by the name Fiona confirmed my payment but as the day goes, no units loaded, when I followed up she now told me transfer will take 2-3 days to reflect!!!!! Really!!! Why then did I make pay and clear, how then was the payment received but units not loaded in my account. This is so so so stressful!!!
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Protea Metering's replyOfficial
15 Oct 2024, 11:39Good day Nontobeko
The reality is that we have no control over the time it takes for your bank to process a transaction.
It is noted that the payment did indeed reflect yesterday already, and that the electricity supply did not run out.
You may consider purchasing on one of the vending platforms where payments are instantly processed, or alternatively if you prefer to keep on paying via your bank, rather do the transaction while you still have a little bit more remaining kw's.
Should you need any further assistance regarding the different payment methods kindly do not hesitate to contact our offices for assistance.
Kind regards
Management: Protea Metering
The reality is that we have no control over the time it takes for your bank to process a transaction.
It is noted that the payment did indeed reflect yesterday already, and that the electricity supply did not run out.
You may consider purchasing on one of the vending platforms where payments are instantly processed, or alternatively if you prefer to keep on paying via your bank, rather do the transaction while you still have a little bit more remaining kw's.
Should you need any further assistance regarding the different payment methods kindly do not hesitate to contact our offices for assistance.
Kind regards
Management: Protea Metering
Protea Metering's reply15 Oct 2024, 11:39
Official
Good day Nontobeko
The reality is that we have no control over the time it takes for your bank to process a transaction.
It is noted that the payment did indeed reflect yesterday already, and that the electricity supply did not run out.
You may consider purchasing on one of the vending platforms where payments are instantly processed, or alternatively if you prefer to keep on paying via your bank, rather do the transaction while you still have a little bit more remaining kw's.
Should you need any further assistance regarding the different payment methods kindly do not hesitate to contact our offices for assistance.
Kind regards
Management: Protea Metering
The reality is that we have no control over the time it takes for your bank to process a transaction.
It is noted that the payment did indeed reflect yesterday already, and that the electricity supply did not run out.
You may consider purchasing on one of the vending platforms where payments are instantly processed, or alternatively if you prefer to keep on paying via your bank, rather do the transaction while you still have a little bit more remaining kw's.
Should you need any further assistance regarding the different payment methods kindly do not hesitate to contact our offices for assistance.
Kind regards
Management: Protea Metering