CM
Collin M
1 reviews | Active since Oct 2017
02 Feb 2022, 12:17
Pathetic services
I wake up today and my electricity without electric but I had 17 unit remaining and I have loaded 200 early in the morning around 6 and by 8 I called in and the told me they will load my units manually and after 1 hour I called again and the say they reported the faulty and there is technician who will come and assist. No one knows the number of technician or what time technician will arrive. I was supposed to start to work at 7 even now no technician called or arrived. Now I have to go to work somewhere because of this and I have already lost 5 hours on my day payment.
I'm sooo ****en ****ed
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Replies (1)
Protea Metering's replyOfficial
10 Feb 2022, 06:57Good day Collin
Kindly note that the technicians who are dispatched do not take calls because that will prevent them from being able to perform their assigned tasks. Tasks are also managed by the technical team to ensure that the person who can attend to it the soonest gets assigned. The call centre will therefore not be able to tell which technician will arrive at what time.
We trust that you have been assisted, and we apologize for the inconvenience.
Kind regards
Management: Protea Metering
Kindly note that the technicians who are dispatched do not take calls because that will prevent them from being able to perform their assigned tasks. Tasks are also managed by the technical team to ensure that the person who can attend to it the soonest gets assigned. The call centre will therefore not be able to tell which technician will arrive at what time.
We trust that you have been assisted, and we apologize for the inconvenience.
Kind regards
Management: Protea Metering
Protea Metering's reply10 Feb 2022, 06:57
Official
Good day Collin
Kindly note that the technicians who are dispatched do not take calls because that will prevent them from being able to perform their assigned tasks. Tasks are also managed by the technical team to ensure that the person who can attend to it the soonest gets assigned. The call centre will therefore not be able to tell which technician will arrive at what time.
We trust that you have been assisted, and we apologize for the inconvenience.
Kind regards
Management: Protea Metering
Kindly note that the technicians who are dispatched do not take calls because that will prevent them from being able to perform their assigned tasks. Tasks are also managed by the technical team to ensure that the person who can attend to it the soonest gets assigned. The call centre will therefore not be able to tell which technician will arrive at what time.
We trust that you have been assisted, and we apologize for the inconvenience.
Kind regards
Management: Protea Metering