1 reviews | Active since Aug 2020
Pathetic Service!!!
What pathetic service!!! They are definitely not fit to be called a service provider. Our lights went out at 11:00 this morning. It is now 15:30 and they still cannot tell me where their technicians are. We escalated to the manager, Pierre who is just as useless and couldn't do anything. You think that's bad, we then asked for his superior, Dear Ms Karen, who could only apologize but do nothing further. You see, these so called managers don't know where their technicians are or how many jobs they have so their feedback to us is, they will get there when they get there. Nevermind the fact that I am working from home and haven't been productive for the last 4. 5 hrs. I wish I had such a cushy job like these technicians....
The Call Center agent or manager are not in charge of the technicians - they will certainly not know where each member of the technical team would be each moment of the day.
Our promise to clients are that each call out will be attended to on the same day that the query gets logged. It is not possible to give specifics around the time however that a technician will be at the address for each call out. If the call out was attended to on the same day, we have fulfilled our undertaking.
Should you have any further queries in this regard, kindly contact the Portfolio Manager for your complex.
Kind regards
Management: Protea Metering
The Call Center agent or manager are not in charge of the technicians - they will certainly not know where each member of the technical team would be each moment of the day.
Our promise to clients are that each call out will be attended to on the same day that the query gets logged. It is not possible to give specifics around the time however that a technician will be at the address for each call out. If the call out was attended to on the same day, we have fulfilled our undertaking.
Should you have any further queries in this regard, kindly contact the Portfolio Manager for your complex.
Kind regards
Management: Protea Metering