RM
Rodney M
1 reviews | Active since Aug 2018
30 Nov 2021, 04:32
Pathetic service
Worst service ever by this company, my water and sewage flows is normally around 10 but this month I received my invoice says the flow for both has been 18 each while the number of occupants remains the same and while one of the occupants is now working in the office.
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Protea Metering's replyOfficial
30 Nov 2021, 07:48Good day Rodney
Protea Metering takes the readings only, we do not have any influence on the water flow of your unit. The residents of the household are the only ones who have control over the consumption of water.
It is however very simple to check if the invoice is correct. Water meters are usually accessible and you simply need to compare the reading reflected on the invoice to the actual reading reflected on the meter. If you find that the reading on the invoice is bigger than what is showing on the actual meter, the reading might have been captured incorrectly. Please then take a picture of the meter where both the meter number and the reading is clearly visible and forward that to the portfolio manager who forwarded the invoice. We will gladly do corrections should it come to light that the reading on the invoice is indeed correct.
Without the address we are unfortunately not able to check your account and provide feedback on this platform.
Please contact the portfolio manager for the required assistance?
Kind regards
Management: Protea Metering
Protea Metering takes the readings only, we do not have any influence on the water flow of your unit. The residents of the household are the only ones who have control over the consumption of water.
It is however very simple to check if the invoice is correct. Water meters are usually accessible and you simply need to compare the reading reflected on the invoice to the actual reading reflected on the meter. If you find that the reading on the invoice is bigger than what is showing on the actual meter, the reading might have been captured incorrectly. Please then take a picture of the meter where both the meter number and the reading is clearly visible and forward that to the portfolio manager who forwarded the invoice. We will gladly do corrections should it come to light that the reading on the invoice is indeed correct.
Without the address we are unfortunately not able to check your account and provide feedback on this platform.
Please contact the portfolio manager for the required assistance?
Kind regards
Management: Protea Metering
Protea Metering's reply30 Nov 2021, 07:48
Official
Good day Rodney
Protea Metering takes the readings only, we do not have any influence on the water flow of your unit. The residents of the household are the only ones who have control over the consumption of water.
It is however very simple to check if the invoice is correct. Water meters are usually accessible and you simply need to compare the reading reflected on the invoice to the actual reading reflected on the meter. If you find that the reading on the invoice is bigger than what is showing on the actual meter, the reading might have been captured incorrectly. Please then take a picture of the meter where both the meter number and the reading is clearly visible and forward that to the portfolio manager who forwarded the invoice. We will gladly do corrections should it come to light that the reading on the invoice is indeed correct.
Without the address we are unfortunately not able to check your account and provide feedback on this platform.
Please contact the portfolio manager for the required assistance?
Kind regards
Management: Protea Metering
Protea Metering takes the readings only, we do not have any influence on the water flow of your unit. The residents of the household are the only ones who have control over the consumption of water.
It is however very simple to check if the invoice is correct. Water meters are usually accessible and you simply need to compare the reading reflected on the invoice to the actual reading reflected on the meter. If you find that the reading on the invoice is bigger than what is showing on the actual meter, the reading might have been captured incorrectly. Please then take a picture of the meter where both the meter number and the reading is clearly visible and forward that to the portfolio manager who forwarded the invoice. We will gladly do corrections should it come to light that the reading on the invoice is indeed correct.
Without the address we are unfortunately not able to check your account and provide feedback on this platform.
Please contact the portfolio manager for the required assistance?
Kind regards
Management: Protea Metering