Pathetic and inhumane service

Worst customer service especially rendering essential services. 1st time calling the support centre as I paid into the account to purchase a water meter token since complex changed to Protea metering recently. I called the normal support centre and I was not assisted since they couldn’t trace the payment. I was then referred to the after hours tech support. Proceeded to request for the water meter token and to elaborate how the process works when you pay via EFT to Nedbank as the memo provided was not clear enough. The consultant was so rude no empathy whatsoever, requested the EFT via sms whilst I sent an email prior to this. He demanded a POP via SMS otherwise he will not help me. Whilst I was gathering up the POP, I asked about the process with EFT payments. After a few follow up questions, he got irritated and started demanding the SMS and said he is not going to answer my questions. He ended up cutting my call off without the voucher and proceeded to blocked my number. How do you block your customer’s number from getting an essential service? That is simply inhumane! Support line number ***