Overbilling, Payments Not Reflecting, and Electricity Tokens Not Fully Loaded

I am extremely frustrated with the lack of transparency in Protea Metering’s accounting system. There have been multiple instances where I pay for electricity but the full token is not loaded, and sometimes only part of the units are loaded. Only after I complain am I told that the remaining voucher will load later. This is unacceptable and creates unnecessary stress for customers. There also appear to be ongoing billing discrepancies and possible overbilling on my account. For example: 19/12/2025: My balance was R2,657, which I paid in full. However, only R877.21 was credited to my account, with no clear explanation. 26/01/2026: A debit of R1,918 was app****, yet it is unclear what the actual fixed monthly service charge is. At different times it appears to be R1,300, R1,780, or R1,990, with no clear explanation of how these amounts are calculated. 02/02/2026: I paid R1,850 via the Protea Metering app, and the money left my bank account, yet this payment does not appear on the statement. Despite additional payments, the service account balance does not decrease proportionally, which makes the system extremely confusing and raises concerns about overbilling. Customers should be able to clearly see how payments are allocated and why charges are app****. Blocking meters while the account itself cannot be clearly explained is unacceptable. I request a clear, transaction-by-transaction breakdown of my account and an explanation of why electricity tokens are sometimes only partially loaded.