Over Charging

I find it very hard to understand how is it possible for my bill to be over a R1300 for this month as almost half of last month my wife and myself have not even been at the apartment and bear in mind we are using the gym showers most of the time and only use our apartment bath over the weekend and then to see such a ridiculous amount on our bill. The electricity was off for 4/5 days and we lost all of our meat in our fridge which the fault was with them and Lets care we never got compensated for our loss or not even a mere apology and then you ****** are charging us this high amounts. it looks like I am being charged for someone else's water usage so I ask that you please investigate and have a look into this matter because I am a customer and at the moment not a very happy one as I can't even buy electricity because of this high amount that is reflecting onto my account with you which is very unacceptable!!!!