PB
Phetogo B
1 reviews | Active since Jul 2024
10 Jul 2024, 16:44
Over charge on electricity
They alway over charge us on our electricity account and when you call and ask what happening they can not even explain. When you send emails they don't respond. Yesterday I called and spoke to the lady by the name of Sandra I received the bad service from her.
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Replies (1)
Protea Metering's replyOfficial
29 Jul 2024, 13:47Good day Blessing
You are billed for electricity, cold water, hot water and fixed charges, according to the Council's promulgated tariff structure.
From you consumption figures and the billing amounts it is clear that you are using electricity and water very sparingly:
| 09/04/2024 | Invoice | R424.11
| 15/05/2024 | Invoice | R462.69
| 06/06/2024 | Invoice | R508.51
| 05/07/2024 | Invoice | R665.45
| 09/07/2024 | Consumption since latest invoice | R582.15
The reason for the perception that you are over charged is not clear. Kindly contact our offices if you need further assistance.
Kind regards,
Management: Protea Metering
A227GCTW
You are billed for electricity, cold water, hot water and fixed charges, according to the Council's promulgated tariff structure.
From you consumption figures and the billing amounts it is clear that you are using electricity and water very sparingly:
| 09/04/2024 | Invoice | R424.11
| 15/05/2024 | Invoice | R462.69
| 06/06/2024 | Invoice | R508.51
| 05/07/2024 | Invoice | R665.45
| 09/07/2024 | Consumption since latest invoice | R582.15
The reason for the perception that you are over charged is not clear. Kindly contact our offices if you need further assistance.
Kind regards,
Management: Protea Metering
A227GCTW
Protea Metering's reply29 Jul 2024, 13:47
Official
Good day Blessing
You are billed for electricity, cold water, hot water and fixed charges, according to the Council's promulgated tariff structure.
From you consumption figures and the billing amounts it is clear that you are using electricity and water very sparingly:
| 09/04/2024 | Invoice | R424.11
| 15/05/2024 | Invoice | R462.69
| 06/06/2024 | Invoice | R508.51
| 05/07/2024 | Invoice | R665.45
| 09/07/2024 | Consumption since latest invoice | R582.15
The reason for the perception that you are over charged is not clear. Kindly contact our offices if you need further assistance.
Kind regards,
Management: Protea Metering
A227GCTW
You are billed for electricity, cold water, hot water and fixed charges, according to the Council's promulgated tariff structure.
From you consumption figures and the billing amounts it is clear that you are using electricity and water very sparingly:
| 09/04/2024 | Invoice | R424.11
| 15/05/2024 | Invoice | R462.69
| 06/06/2024 | Invoice | R508.51
| 05/07/2024 | Invoice | R665.45
| 09/07/2024 | Consumption since latest invoice | R582.15
The reason for the perception that you are over charged is not clear. Kindly contact our offices if you need further assistance.
Kind regards,
Management: Protea Metering
A227GCTW