Ongoing Issues with Meter Replacement and Power Supply

On the 1st of April 2025, we were informed that our electricity meters would be replaced. This was done without any interruption, which we appreciated.

However, the problems began on the 10th of April 2025. While driving between various Spar stores and Engen garages, I attempted to load a Unipin voucher I had purchased at an Engen garage. Unfortunately, the voucher could not be loaded. I contacted the after-hours support team multiple times, but no one could explain what was going on. Eventually, a rather unprofessional agent reactivated my electricity for the night.

On the morning of the 11th of April 2025, my power was off again. I used my own airtime to contact support and was informed that my meter number had been changed. To make matters worse, the new meter was not registered in the system, and once again I was unable to load the voucher I had already purchased. I spent over an hour on a call with Khutso (I have all the call records and proof). She advised me to drive to an FNB ATM to purchase electricity, which I did, only to find the new meter still would not accept the voucher. I sent through all the necessary receipts and, thankfully, power was restored for the weekend.

However, on Monday, the 14th of April 2025, the problem resurfaced—my power was off once more. I spoke with Thobile and requested to speak with Andrew, the manager. Unfortunately, he refused to speak to me and I was simply told the matter had been escalated. To this day, no one has contacted me with an update. Later that day, my daughter found a card under the door with the new meter number.

This entire experience has been incredibly frustrating and inconvenient. I have spent an unreasonable amount of time and money on phone calls, driving from location to location, and dealing with spoiled food due to the repeated power outages.

I am requesting that this matter be treated with urgency and that I receive proper feedback and resolution.