1 reviews | Active since Jul 2015
On line meter is a lie
The Protea Metering's on line meter is a lie. They display my average daily use of electricity at 9.4 KWh (correct cos I barely use electricity) but they reduce the balance of my KWh on a daily average of almost 20 KWh!<br> We had a power outage this weekend from 6 pm Saturday until 8 pm Sunday evening! Miraculously I still managed to use a whopping 17 KWh on saturday and 14 KWh on Sunday. I've emailed them several times and they are very selective regarding which email they respond to. My emails regarding my billing receive NO response what so ever. I tried calling at around 4:25 today (only time I had today) and to be expected... no answer. My bad, for calling 5 minutes before their closing time.<br> It feels as if they are blatantly *****ing from me and they just don't care. After all I have to top up with them whether I like it or not. Sadly my complex is relatively new and the contract is with them.
Average consumption is a calculated value, but remaining credit is not.
o The average consumption is calculated over a period, including days with higher consumption.
o Nobody can ***** your remaining credit. The KWH purchased is loaded on your meter, and it can only reduce with actual consumption.
o The reduction of 20KWH to your remaining credit was not instantaneous, but took place since the previous communication to your meter.
Warm regards
Protea Metering
Average consumption is a calculated value, but remaining credit is not.
o The average consumption is calculated over a period, including days with higher consumption.
o Nobody can ***** your remaining credit. The KWH purchased is loaded on your meter, and it can only reduce with actual consumption.
o The reduction of 20KWH to your remaining credit was not instantaneous, but took place since the previous communication to your meter.
Warm regards
Protea Metering