CS
Conrad S
1 reviews | Active since May 2025
23 May 2025, 14:50
Not refunding money
Worst utilities provider out there. I am moving out and contacted them to terminate my account as per the terms and conditions. I filled in their form and let them know in bold what date I am moving out. They then proceed to close my account with a month and a half worth of electricity balance 2 months to early. I have been struggling for almost 2 months now to get a refund for that balance, but everyone is ignoring my mails. They say that they take 22 days to refund, but we are well beyond that at this stage.
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Protea Metering's replyOfficial
27 May 2025, 08:26Good day Mr. Schoeman
Your account was indeed terminated prematurely and we sincerely apologize for the mistake and the inconvenience.
It has been activated again, and the termination and refund will be processed according to the actual termination date.
The team members who are attending to your query will ensure that all are managed properly. Please refer to the emails that were sent.
Should any assistance be required beyond that please do not hesitate to get in touch with us.
Kind regards,
Protea Metering
Your account was indeed terminated prematurely and we sincerely apologize for the mistake and the inconvenience.
It has been activated again, and the termination and refund will be processed according to the actual termination date.
The team members who are attending to your query will ensure that all are managed properly. Please refer to the emails that were sent.
Should any assistance be required beyond that please do not hesitate to get in touch with us.
Kind regards,
Protea Metering
Protea Metering's reply27 May 2025, 08:26
Official
Good day Mr. Schoeman
Your account was indeed terminated prematurely and we sincerely apologize for the mistake and the inconvenience.
It has been activated again, and the termination and refund will be processed according to the actual termination date.
The team members who are attending to your query will ensure that all are managed properly. Please refer to the emails that were sent.
Should any assistance be required beyond that please do not hesitate to get in touch with us.
Kind regards,
Protea Metering
Your account was indeed terminated prematurely and we sincerely apologize for the mistake and the inconvenience.
It has been activated again, and the termination and refund will be processed according to the actual termination date.
The team members who are attending to your query will ensure that all are managed properly. Please refer to the emails that were sent.
Should any assistance be required beyond that please do not hesitate to get in touch with us.
Kind regards,
Protea Metering