MO
Martin O
1 reviews | Active since Apr 2020
19 Mar 2026, 21:24
Not as expected
I loaded R1500 but I received no credit to my electricity units, we have phoned given the POP and even bank statement. My electricity has almost run out, I can't run the risk by loading again and hoping I will be credited. We were told before one pm today or would be sorted, next update it's escalated. If you load via the app, how does this even happen. Escalated, well you wouldn't give me free units neither can I give free money.
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Replies (1)
Protea Metering's replyOfficial
20 Mar 2026, 10:46Good day Martin
The payment unfortunately did not reflect the correct payment reference on our bank statement.
After you contacted us and provided the proof of payment, the payment was traced and allocated to your account, and the credit loaded on your meter.
We sincerely regret the inconvenience you have suffered.
If any further assistance is required, please do not hesitate to get in touch with us on our office number.
Kind regards,
Protea Metering
10TRIS
The payment unfortunately did not reflect the correct payment reference on our bank statement.
After you contacted us and provided the proof of payment, the payment was traced and allocated to your account, and the credit loaded on your meter.
We sincerely regret the inconvenience you have suffered.
If any further assistance is required, please do not hesitate to get in touch with us on our office number.
Kind regards,
Protea Metering
10TRIS
Protea Metering's reply20 Mar 2026, 10:46
Official
Good day Martin
The payment unfortunately did not reflect the correct payment reference on our bank statement.
After you contacted us and provided the proof of payment, the payment was traced and allocated to your account, and the credit loaded on your meter.
We sincerely regret the inconvenience you have suffered.
If any further assistance is required, please do not hesitate to get in touch with us on our office number.
Kind regards,
Protea Metering
10TRIS
The payment unfortunately did not reflect the correct payment reference on our bank statement.
After you contacted us and provided the proof of payment, the payment was traced and allocated to your account, and the credit loaded on your meter.
We sincerely regret the inconvenience you have suffered.
If any further assistance is required, please do not hesitate to get in touch with us on our office number.
Kind regards,
Protea Metering
10TRIS