PB
Paul B
1 reviews | Active since Jun 2022
14 Jun 2022, 10:18
No Trust!
For a company that deals with basic human neccessities such as water and electricity they completely miss the mark with those that pay for the products they offer - the end user (humans)! Protea Metering Customer service is appalling!! I have absolutely no trust in this company after having to deal with inconsistent invoicing and an account manager @tshepiso who fails to communicate timeously and effectively and when asked to engage to resolve urgent matters is utterly disrepectful, talks over you, refuses to listen and offers no solution to the problem at hand. Dont blindly trust anything you receive or anyone you have to deal with at Protea Metering.
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Protea Metering's replyOfficial
14 Jun 2022, 12:53Good Day Mr. Brits
We had advised more than once, in writing and telephonically, of the procedure to follow should you wish to make an arrangement for payment of an overdue amount.
Unfortunately, you had only communicated with the portfolio manager after your electricity supply was already disconnected.
In future, kindly take note of the information that we provide in advance to save yourself the inconvenience? We do consider requests for payment arrangement, but naturally the process should be followed to enable us to assist.
Should you require any further assistance, please do not hesitate to forward an email to our info email address or to the portfolio manager.
Kind regards
Management: Protea Metering
We had advised more than once, in writing and telephonically, of the procedure to follow should you wish to make an arrangement for payment of an overdue amount.
Unfortunately, you had only communicated with the portfolio manager after your electricity supply was already disconnected.
In future, kindly take note of the information that we provide in advance to save yourself the inconvenience? We do consider requests for payment arrangement, but naturally the process should be followed to enable us to assist.
Should you require any further assistance, please do not hesitate to forward an email to our info email address or to the portfolio manager.
Kind regards
Management: Protea Metering
Protea Metering's reply14 Jun 2022, 12:53
Official
Good Day Mr. Brits
We had advised more than once, in writing and telephonically, of the procedure to follow should you wish to make an arrangement for payment of an overdue amount.
Unfortunately, you had only communicated with the portfolio manager after your electricity supply was already disconnected.
In future, kindly take note of the information that we provide in advance to save yourself the inconvenience? We do consider requests for payment arrangement, but naturally the process should be followed to enable us to assist.
Should you require any further assistance, please do not hesitate to forward an email to our info email address or to the portfolio manager.
Kind regards
Management: Protea Metering
We had advised more than once, in writing and telephonically, of the procedure to follow should you wish to make an arrangement for payment of an overdue amount.
Unfortunately, you had only communicated with the portfolio manager after your electricity supply was already disconnected.
In future, kindly take note of the information that we provide in advance to save yourself the inconvenience? We do consider requests for payment arrangement, but naturally the process should be followed to enable us to assist.
Should you require any further assistance, please do not hesitate to forward an email to our info email address or to the portfolio manager.
Kind regards
Management: Protea Metering