HM
Hloniphani M
1 reviews | Active since Mar 2024
06 Mar 2024, 09:21
No lights and not getting assistance from protea metering
In my existence, I’ve never received such a poor service. The operator was super rude and told me that I could be without lights for 3 days. I need to wait for my token to reflect on their side. She said there is no problem when I asked what the issue was. I told her you cant say there is no problem when I’ve been without lights since last night. I asked to talk to the supervisor and I was told they are in a meeting and only available @ 13:00. So Im without lights with no ETA on my issue and my food getting spoilt.
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Replies (1)
Protea Metering's replyOfficial
20 Mar 2024, 14:37Good day Hloniphani
It is a fact that a token cannot be generated before the payment is not reflected on our side.
When making a purchase, one should be mindful of what payment methos is used, and how long it takes to reflect vs. the amount of electricity that you have left.
Our advice is to ensure that top-up payments are made at least 24-48 hours before the electricity runs out.
Kind regards
Management: Protea Metering
It is a fact that a token cannot be generated before the payment is not reflected on our side.
When making a purchase, one should be mindful of what payment methos is used, and how long it takes to reflect vs. the amount of electricity that you have left.
Our advice is to ensure that top-up payments are made at least 24-48 hours before the electricity runs out.
Kind regards
Management: Protea Metering
Protea Metering's reply20 Mar 2024, 14:37
Official
Good day Hloniphani
It is a fact that a token cannot be generated before the payment is not reflected on our side.
When making a purchase, one should be mindful of what payment methos is used, and how long it takes to reflect vs. the amount of electricity that you have left.
Our advice is to ensure that top-up payments are made at least 24-48 hours before the electricity runs out.
Kind regards
Management: Protea Metering
It is a fact that a token cannot be generated before the payment is not reflected on our side.
When making a purchase, one should be mindful of what payment methos is used, and how long it takes to reflect vs. the amount of electricity that you have left.
Our advice is to ensure that top-up payments are made at least 24-48 hours before the electricity runs out.
Kind regards
Management: Protea Metering