RM
Ross M
1 reviews | Active since May 2020
17 Mar 2024, 17:47
No electricity for 3 days because of a technological error.
Been trying to purchase electricity for the past 3 days with no luck, just tried buying again and i was sent a token that has no units to load. What must happen. How can something so important not be attended to as an emergency. I work from home and how is that supposed yo happened without electricity. As if we don't have enough to deal with from eskom and now 3rd parties that are proving to be useless at this point. This is ridiculous to say the least.
Helpful (0)
Replies (5)0
Replies (5)
Protea Metering's replyOfficial
19 Mar 2024, 10:02Good day Ross
We apologize for the inconvenience suffered.
Kindly provide the account number or the unit address to enable us to attend to your query.
Kind regards
Management: Protea Metering
We apologize for the inconvenience suffered.
Kindly provide the account number or the unit address to enable us to attend to your query.
Kind regards
Management: Protea Metering
Protea Metering's reply19 Mar 2024, 10:02
Official
Good day Ross
We apologize for the inconvenience suffered.
Kindly provide the account number or the unit address to enable us to attend to your query.
Kind regards
Management: Protea Metering
We apologize for the inconvenience suffered.
Kindly provide the account number or the unit address to enable us to attend to your query.
Kind regards
Management: Protea Metering
Protea Metering's replyOfficial
19 Mar 2024, 15:29Hi Ross
Kindly punch in the tokens in the correct order, as sent via sms.
Kind regards
Management: Protea Metering
Kindly punch in the tokens in the correct order, as sent via sms.
Kind regards
Management: Protea Metering
Protea Metering's reply19 Mar 2024, 15:29
Official
Hi Ross
Kindly punch in the tokens in the correct order, as sent via sms.
Kind regards
Management: Protea Metering
Kindly punch in the tokens in the correct order, as sent via sms.
Kind regards
Management: Protea Metering
RM
Ross M's updateReviewer Update
19 Mar 2024, 15:48As we chat, i have no electricity. Can someone offer real help here.
RM
Ross M's update19 Mar 2024, 15:48
Reviewer Update
As we chat, i have no electricity. Can someone offer real help here.
RM
Ross M's updateReviewer Update
19 Mar 2024, 16:01I don't understand how sending me the same tokens I've stated numerous times are not working is supposed to solve this problem. Can you guys send me new tokens worth the amounts bought.
Those tokens haven't been working since the weekend, nothing is different now still.
Those tokens haven't been working since the weekend, nothing is different now still.
RM
Ross M's update19 Mar 2024, 16:01
Reviewer Update
I don't understand how sending me the same tokens I've stated numerous times are not working is supposed to solve this problem. Can you guys send me new tokens worth the amounts bought.
Those tokens haven't been working since the weekend, nothing is different now still.
Those tokens haven't been working since the weekend, nothing is different now still.
Protea Metering's replyOfficial
20 Mar 2024, 11:18Good day Ross
New tokens were issued and sent via sms. Our prepaid department will communicate with you directly.
Kind regards
Management: Protea Metering
New tokens were issued and sent via sms. Our prepaid department will communicate with you directly.
Kind regards
Management: Protea Metering
Protea Metering's reply20 Mar 2024, 11:18
Official
Good day Ross
New tokens were issued and sent via sms. Our prepaid department will communicate with you directly.
Kind regards
Management: Protea Metering
New tokens were issued and sent via sms. Our prepaid department will communicate with you directly.
Kind regards
Management: Protea Metering