No assistance when needed the most!!!

I could literally Write an entire book about our experience with protea metering since Thursday 13 August. My husband and I have made more than 20 calls and we still ended up in the dark for a second time despite having bought electricity last week. Numerous emails have been sent with our banking statements, screenshots of our purchases on our banking app and POP where applicable, but here we are again sitting in the dark with a 2 month old baby and a 2 year old toddler. We were told an electrician would be sent out and no one has come. I am at my whits end with all the lies that we’ve been told since last week Thursday. There is no empathy or sense of urgency from protea metering whatsoever and our wellbeing is being trampled upon by them.