1 reviews | Active since Oct 2017
No answer on emails & phones
So how ironic is this .... after being passed around on the telephone for 30 minutes ... I was cut off. Then on my return call - I get told that there's no-one in the office who can answer my call. I should send an email rather!!! So I'm guessing that the person who isn't in the office is scanning emails to respond to them???? Even better since 1.30pm today - no phones are answered!! Both in Jhb & Pta offices ..... guess it must be an early Christmas party!! Meanwhile essential services can suffer!!!
Dear Sandra
The number that you have quoted is incorrect. Please try the correct one: ***?
Regards
Management: Protea Metering
Dear Sandra
The number that you have quoted is incorrect. Please try the correct one: ***?
Regards
Management: Protea Metering
Dear Sandra
The information at our disposal: When you phoned you were informed by several call centre agents that you were not able to load the prepaid voucher due to your overdue water account.
The same was confirmed in the response on your email, but with an offer to assist you to get the voucher loaded.
It seems that the actual problem that lead to your inconvenience was the unpaid water account.
You are advised to keep payments towards the water account up to date to prevent a re-ocurrance.
Regards
Mangement: Protea Metering
Dear Sandra
The information at our disposal: When you phoned you were informed by several call centre agents that you were not able to load the prepaid voucher due to your overdue water account.
The same was confirmed in the response on your email, but with an offer to assist you to get the voucher loaded.
It seems that the actual problem that lead to your inconvenience was the unpaid water account.
You are advised to keep payments towards the water account up to date to prevent a re-ocurrance.
Regards
Mangement: Protea Metering