No Answer

I vacated a unit (21 Villa Bianco) that has the electricity managed by them on 31/08/2020 I have been following up with them for 3 weeks now trying to get my final account, the person who normally sends me my account, Wessel, is ignoring my emails, I have emailed various other email addresses to no avail. When I try to call the call center, I get told I will be transferred and then the line drops. I understand that the deposit can take up to 21 days to be paid back, however I just need my final statement at the moment. The rental agency requires the statement before releasing my deposit, Protea metering is causing significant financial distress for me due to this.