Most disheartening experience

I’m so frustrated by the lack of urgency and commitment the consultants and their managers have to their customer’s concerns.

I reported an issue regarding funds that were not received into my account last year December. I have sent countless emails to the lady who promised to get back to me as soon as she received feedback from the finance department. I also have been promised countless call-back sessions ,however I’m still waiting till today!!

They kept me waiting regardless of how many times I’ve expressed my desperation for the matter to be escalated and solved.

Says a lot about their commitment and competency to help their customers!

Most disheartening and unprofessional experience of my life.

You apparently can’t file a complaint on either ends !