YN
Yola N
1 reviews | Active since Jun 2021
09 Jun 2021, 22:29
Meter keeps going off!
Hi, I am in lake xanadu block 9 unit 5. I have the same issue as another in my block since last week. I have also called in. It takes hours to come back on or doesn't at all. Yes it is an electronic device but it is up to you (Protea Metering) to ensure that it works efficiently and resolve the issue. It is a service and product you are providing and it is needs improvement. Please resolve immediately!
Helpful (0)
Replies (5)0
Replies (5)
Protea Metering's replyOfficial
10 Jun 2021, 07:09Good day Yolantha
One of our agents will contact you shortly and assist to get the matter resolved.
Kind regards
Management: Protea Metering
One of our agents will contact you shortly and assist to get the matter resolved.
Kind regards
Management: Protea Metering
Best regards,
Protea Metering's reply10 Jun 2021, 07:09
Official
Good day Yolantha
One of our agents will contact you shortly and assist to get the matter resolved.
Kind regards
Management: Protea Metering
One of our agents will contact you shortly and assist to get the matter resolved.
Kind regards
Management: Protea Metering
Best regards,
YN
Yola N's updateReviewer Update
10 Jun 2021, 21:39Terrible service. I called in.. Was told someone would resolve my issue today.. Same problem. No one came through. Not resolved..
YN
Yola N's update10 Jun 2021, 21:39
Reviewer Update
Terrible service. I called in.. Was told someone would resolve my issue today.. Same problem. No one came through. Not resolved..
Protea Metering's replyOfficial
11 Jun 2021, 15:16Dear Yola
We were informed that the meter was replaced today due to a faulty contactor relay. The meters are unfortunately affected by the constant load shedding. If you experience any further problems please do not hesitate to contact our offices?
Kind regards
Management: Protea Metering
We were informed that the meter was replaced today due to a faulty contactor relay. The meters are unfortunately affected by the constant load shedding. If you experience any further problems please do not hesitate to contact our offices?
Kind regards
Management: Protea Metering
Best regards,
Protea Metering's reply11 Jun 2021, 15:16
Official
Dear Yola
We were informed that the meter was replaced today due to a faulty contactor relay. The meters are unfortunately affected by the constant load shedding. If you experience any further problems please do not hesitate to contact our offices?
Kind regards
Management: Protea Metering
We were informed that the meter was replaced today due to a faulty contactor relay. The meters are unfortunately affected by the constant load shedding. If you experience any further problems please do not hesitate to contact our offices?
Kind regards
Management: Protea Metering
Best regards,
YN
Yola N's updateReviewer Update
12 Jun 2021, 20:05Finally it came on when it should! So relieved! Hopefully it stays this way. Please do not forget to transfer my credits from the old meter to the new one. Thank you for resolving it.
YN
Yola N's update12 Jun 2021, 20:05
Reviewer Update
Finally it came on when it should! So relieved! Hopefully it stays this way. Please do not forget to transfer my credits from the old meter to the new one. Thank you for resolving it.
Protea Metering's replyOfficial
14 Jun 2021, 10:11Dear Yola
With the recent load shedding that we had, it unfortunately caused some damage to the switching gear of several of the meters in your complex. Our team have been working hard to get all resolved by replacing the affected meters.
We are glad that yours was attended to as well. We will ensure that the remaining credits of the old meter gets loaded as well.
Kind regards
Management: Protea Metering
With the recent load shedding that we had, it unfortunately caused some damage to the switching gear of several of the meters in your complex. Our team have been working hard to get all resolved by replacing the affected meters.
We are glad that yours was attended to as well. We will ensure that the remaining credits of the old meter gets loaded as well.
Kind regards
Management: Protea Metering
Best regards,
Protea Metering's reply14 Jun 2021, 10:11
Official
Dear Yola
With the recent load shedding that we had, it unfortunately caused some damage to the switching gear of several of the meters in your complex. Our team have been working hard to get all resolved by replacing the affected meters.
We are glad that yours was attended to as well. We will ensure that the remaining credits of the old meter gets loaded as well.
Kind regards
Management: Protea Metering
With the recent load shedding that we had, it unfortunately caused some damage to the switching gear of several of the meters in your complex. Our team have been working hard to get all resolved by replacing the affected meters.
We are glad that yours was attended to as well. We will ensure that the remaining credits of the old meter gets loaded as well.
Kind regards
Management: Protea Metering
Best regards,