1 reviews | Active since Jun 2022
Left Without Electricity All Day After Purchasing Tokens
I woke up this morning to find that my electricity had run out because my prepaid units were depleted. Between 10:20 and 10:30, I purchased two electricity vouchers worth R500 each (R1,000 in total). Unfortunately, the tokens did not load onto my meter.
I immediately contacted Protea Metering and was informed that a technician would be dispatched to investigate the issue. The technician only arrived approximately four hours later, at 14:47. Shortly thereafter, I received an SMS stating that the issue had been resolved.
However, despite being told that the fault had been fixed, I still had no electricity. At the time of writing this review (18:18), I have been without power for the entire day, despite having paid for electricity in the morning and following all the required procedures.
What is most disappointing is not only the lengthy delay in receiving assistance, but also being informed that the issue had been resolved when it clearly had not been. As a paying customer, I find this level of service unacceptable. Electricity is an essential service, and being left without power for hours after payment and a technician visit is extremely frustrating and disruptive.
We apologize for the inconvenience suffered during the time that we had experienced communication problems with our Vodacom portals. Naturally that resulted in high call volumes with a delayed technical response ETA.
The issue was resolved and hopefully all communications are back online. There is however a back-log now with the delivery of tokens, everybody's patience is appreciated.
Your meter readings show that the electricity supply has been restored in the meantime:
| ReadDate | Reading | Consumption
| 31/05/2026 17:51 | 45575.62 | 0.23
| 31/05/2026 18:51 | 45575.77 | 0.15
| 31/05/2026 19:52 | 45578.47 | 2.7
| 31/05/2026 21:27 | 45580.08 | 1.61
| 31/05/2026 22:28 | 45582.21 | 2.13
| 31/05/2026 23:28 | 45582.35 | 0.14
| 01/06/2026 00:28 | 45582.49 | 0.14
| 01/06/2026 01:28 | 45582.66 | 0.17
| 01/06/2026 02:32 | 45582.89 | 0.23
| 01/06/2026 03:32 | 45583.07 | 0.18
| 01/06/2026 04:33 | 45583.11 | 0.04
| 01/06/2026 05:34 | 45583.11 | 0
| 02/06/2026 08:06 | 45588.46 | 5.35
For any further assistance required kindly get in touch with our call centre agents for them to log a new job card.
Kind regards,
Protea Metering
We apologize for the inconvenience suffered during the time that we had experienced communication problems with our Vodacom portals. Naturally that resulted in high call volumes with a delayed technical response ETA.
The issue was resolved and hopefully all communications are back online. There is however a back-log now with the delivery of tokens, everybody's patience is appreciated.
Your meter readings show that the electricity supply has been restored in the meantime:
| ReadDate | Reading | Consumption
| 31/05/2026 17:51 | 45575.62 | 0.23
| 31/05/2026 18:51 | 45575.77 | 0.15
| 31/05/2026 19:52 | 45578.47 | 2.7
| 31/05/2026 21:27 | 45580.08 | 1.61
| 31/05/2026 22:28 | 45582.21 | 2.13
| 31/05/2026 23:28 | 45582.35 | 0.14
| 01/06/2026 00:28 | 45582.49 | 0.14
| 01/06/2026 01:28 | 45582.66 | 0.17
| 01/06/2026 02:32 | 45582.89 | 0.23
| 01/06/2026 03:32 | 45583.07 | 0.18
| 01/06/2026 04:33 | 45583.11 | 0.04
| 01/06/2026 05:34 | 45583.11 | 0
| 02/06/2026 08:06 | 45588.46 | 5.35
For any further assistance required kindly get in touch with our call centre agents for them to log a new job card.
Kind regards,
Protea Metering