NB
Neo B
1 reviews | Active since Feb 2020
11 Dec 2023, 14:06
IT Problems affecting tenants
Their system is currently offline but they haven't communicated this with users. I found out after sitting without electricity 2 hours after my purchase.
I called in twice but both consultants were unable to assist me because they are also affected and can't access my account. I was told that hopefully it will be switched on by 4:30 and that they are sorry they can't give a better response.
The person responding to these queries here is very rude and out of touch with reality. I have seen responses about how people should have avoided being disconnected. One does not know people's personal circumstances and why they were unable to top up. However, your job is to ensure that when they do top up they are reconnected without any trouble. You are using people's personal circumstances to cover up your lack of service.
Do better.
Helpful (0)
Replies (5)0
Replies (5)
Protea Metering's replyOfficial
11 Dec 2023, 15:09Good day Neo
This was not scheduled downtime and we have not received prior notification. You seem to have been informed though. And it seems that you were provided with a time slot of when a technician would have completed attending to your unit.
We are not involved with management of clients' personal circumstances; we can unfortunately not assist you with that. What is done with the advice that we provide is beyond our control.
Will you kindly clarify what your query actually is?
Kind regards
Management: Protea Metering
This was not scheduled downtime and we have not received prior notification. You seem to have been informed though. And it seems that you were provided with a time slot of when a technician would have completed attending to your unit.
We are not involved with management of clients' personal circumstances; we can unfortunately not assist you with that. What is done with the advice that we provide is beyond our control.
Will you kindly clarify what your query actually is?
Kind regards
Management: Protea Metering
Best regards,
Protea Metering's reply11 Dec 2023, 15:09
Official
Good day Neo
This was not scheduled downtime and we have not received prior notification. You seem to have been informed though. And it seems that you were provided with a time slot of when a technician would have completed attending to your unit.
We are not involved with management of clients' personal circumstances; we can unfortunately not assist you with that. What is done with the advice that we provide is beyond our control.
Will you kindly clarify what your query actually is?
Kind regards
Management: Protea Metering
This was not scheduled downtime and we have not received prior notification. You seem to have been informed though. And it seems that you were provided with a time slot of when a technician would have completed attending to your unit.
We are not involved with management of clients' personal circumstances; we can unfortunately not assist you with that. What is done with the advice that we provide is beyond our control.
Will you kindly clarify what your query actually is?
Kind regards
Management: Protea Metering
Best regards,
NB
Neo B's updateReviewer Update
11 Dec 2023, 15:32Like I said previously, the person replying to these is very rude.
Nonetheless, you seem to be lost. I was informed because I called in not because anyone was proactive ahout it.
No I was not given a time slot and there was no talks of a technician attending to my unit, no idea where you got that from. My query was related to not being able to access my account, don't need a technician being sent to my unit for that.
Your unscheduled downtime cannot be our problem in the same way you have proudly mentioned that you don't manage personal circumstances. Take accountability for your systems and keep it moving
Nonetheless, you seem to be lost. I was informed because I called in not because anyone was proactive ahout it.
No I was not given a time slot and there was no talks of a technician attending to my unit, no idea where you got that from. My query was related to not being able to access my account, don't need a technician being sent to my unit for that.
Your unscheduled downtime cannot be our problem in the same way you have proudly mentioned that you don't manage personal circumstances. Take accountability for your systems and keep it moving
NB
Neo B's update11 Dec 2023, 15:32
Reviewer Update
Like I said previously, the person replying to these is very rude.
Nonetheless, you seem to be lost. I was informed because I called in not because anyone was proactive ahout it.
No I was not given a time slot and there was no talks of a technician attending to my unit, no idea where you got that from. My query was related to not being able to access my account, don't need a technician being sent to my unit for that.
Your unscheduled downtime cannot be our problem in the same way you have proudly mentioned that you don't manage personal circumstances. Take accountability for your systems and keep it moving
Nonetheless, you seem to be lost. I was informed because I called in not because anyone was proactive ahout it.
No I was not given a time slot and there was no talks of a technician attending to my unit, no idea where you got that from. My query was related to not being able to access my account, don't need a technician being sent to my unit for that.
Your unscheduled downtime cannot be our problem in the same way you have proudly mentioned that you don't manage personal circumstances. Take accountability for your systems and keep it moving
NB
Neo B's updateReviewer Update
11 Dec 2023, 15:43Please also note that we are here to give reviews and share experiences.
If you feel like my query isn't clear enough then you can ignore or acknowledge and pass. The review will assist others who consider living in complexes that use Protea Metering.
You even came here to lie?? About a technician?? No you are lost
If you feel like my query isn't clear enough then you can ignore or acknowledge and pass. The review will assist others who consider living in complexes that use Protea Metering.
You even came here to lie?? About a technician?? No you are lost
NB
Neo B's update11 Dec 2023, 15:43
Reviewer Update
Please also note that we are here to give reviews and share experiences.
If you feel like my query isn't clear enough then you can ignore or acknowledge and pass. The review will assist others who consider living in complexes that use Protea Metering.
You even came here to lie?? About a technician?? No you are lost
If you feel like my query isn't clear enough then you can ignore or acknowledge and pass. The review will assist others who consider living in complexes that use Protea Metering.
You even came here to lie?? About a technician?? No you are lost
Protea Metering's replyOfficial
12 Dec 2023, 08:35And we are here to provide client education and to resolve issues as they arise.
If we are unable to do an electronic switch-on, we send a technician to site to do it manually, thus taking full responsibility to resolve it.
Your payment did come through and your electricity account was reloaded successfully yesterday, and at the same time you would have been able to access your account. Although reliant on a service provider to keep the systems up and running we never avoided our responsibility.
We do however regret any inconvenience suffered.
The advice for making top-up payments before running out still stands, as managing that is unfortunately beyond our control.
Kind regards
Management: Protea Metering
If we are unable to do an electronic switch-on, we send a technician to site to do it manually, thus taking full responsibility to resolve it.
Your payment did come through and your electricity account was reloaded successfully yesterday, and at the same time you would have been able to access your account. Although reliant on a service provider to keep the systems up and running we never avoided our responsibility.
We do however regret any inconvenience suffered.
The advice for making top-up payments before running out still stands, as managing that is unfortunately beyond our control.
Kind regards
Management: Protea Metering
Best regards,
Protea Metering's reply12 Dec 2023, 08:35
Official
And we are here to provide client education and to resolve issues as they arise.
If we are unable to do an electronic switch-on, we send a technician to site to do it manually, thus taking full responsibility to resolve it.
Your payment did come through and your electricity account was reloaded successfully yesterday, and at the same time you would have been able to access your account. Although reliant on a service provider to keep the systems up and running we never avoided our responsibility.
We do however regret any inconvenience suffered.
The advice for making top-up payments before running out still stands, as managing that is unfortunately beyond our control.
Kind regards
Management: Protea Metering
If we are unable to do an electronic switch-on, we send a technician to site to do it manually, thus taking full responsibility to resolve it.
Your payment did come through and your electricity account was reloaded successfully yesterday, and at the same time you would have been able to access your account. Although reliant on a service provider to keep the systems up and running we never avoided our responsibility.
We do however regret any inconvenience suffered.
The advice for making top-up payments before running out still stands, as managing that is unfortunately beyond our control.
Kind regards
Management: Protea Metering
Best regards,
Protea Metering's replyOfficial
22 Dec 2023, 10:54 Good day Neo
In our email communication with you we were hoping that you would clarify your statements: The person responding to complaints on Hello Peter is extremely rude and unprofessional. I would highly suggest you look into that. Being ****y and arrogant causes more harm to your brand and reputation.
We aim to keep on improving on our service levels, taking customer’s views into consideration and would therefore have appreciated clarification.
Your response yesterday: "I am not going to do that. If you feel your responses are suitable then that is perfectly fine '' is however you prerogative, and we do respect that. Warm regards
Management: Protea Metering
In our email communication with you we were hoping that you would clarify your statements: The person responding to complaints on Hello Peter is extremely rude and unprofessional. I would highly suggest you look into that. Being ****y and arrogant causes more harm to your brand and reputation.
We aim to keep on improving on our service levels, taking customer’s views into consideration and would therefore have appreciated clarification.
Your response yesterday: "I am not going to do that. If you feel your responses are suitable then that is perfectly fine '' is however you prerogative, and we do respect that. Warm regards
Management: Protea Metering
Best regards,
Protea Metering's reply22 Dec 2023, 10:54
Official
Good day Neo
In our email communication with you we were hoping that you would clarify your statements: The person responding to complaints on Hello Peter is extremely rude and unprofessional. I would highly suggest you look into that. Being ****y and arrogant causes more harm to your brand and reputation.
We aim to keep on improving on our service levels, taking customer’s views into consideration and would therefore have appreciated clarification.
Your response yesterday: "I am not going to do that. If you feel your responses are suitable then that is perfectly fine '' is however you prerogative, and we do respect that. Warm regards
Management: Protea Metering
In our email communication with you we were hoping that you would clarify your statements: The person responding to complaints on Hello Peter is extremely rude and unprofessional. I would highly suggest you look into that. Being ****y and arrogant causes more harm to your brand and reputation.
We aim to keep on improving on our service levels, taking customer’s views into consideration and would therefore have appreciated clarification.
Your response yesterday: "I am not going to do that. If you feel your responses are suitable then that is perfectly fine '' is however you prerogative, and we do respect that. Warm regards
Management: Protea Metering
Best regards,