1 reviews | Active since Jul 2011
Incorrectly Billed
I have an ongoing problem of being incorrectly billed. <br> <br> Heidi does not respond to queries and calls and I am left to pay a water account which is not correct. Please can someone assist as I am a single occupant in my unit and am billed R816 for my months usage. <br> <br> There are no leaks in my unit. I was also advised billing is an average usage of 6 units which is an ********* manner of billing. In addition and upon investigation, none of my neighbours billing is as high as mine. <br> <br> My water bill is linked to my electricity and am therefore forced to pay for water I do not use. <br> <br> I request for this to be urgently corrected and my account to be reimbursed accordingly. <br> <br> Regards <br> Raksha
The R816 includes cold water, hot water as well as the electricity for the hot water system that is shared by 4 units.
Although 4 units are sharing from 1 hot water system, each unit has their own hot water meter and the electricity of the hot water system is calculated according to the number of kl's hot water measured through your individual hot water meter.
If you are using more kl's of hot water than your neighbours, you will naturally pay more for the electricity of the hot water system.
None of the invoices are processed according to averages, but the actual readings are used to process the invoices. You are therefore indeed paying for exactly what you are using.
Regards
Management: Protea Metering
Best regards,
The R816 includes cold water, hot water as well as the electricity for the hot water system that is shared by 4 units.
Although 4 units are sharing from 1 hot water system, each unit has their own hot water meter and the electricity of the hot water system is calculated according to the number of kl's hot water measured through your individual hot water meter.
If you are using more kl's of hot water than your neighbours, you will naturally pay more for the electricity of the hot water system.
None of the invoices are processed according to averages, but the actual readings are used to process the invoices. You are therefore indeed paying for exactly what you are using.
Regards
Management: Protea Metering
Best regards,