RS
Ra2 Sp
1 reviews | Active since Nov 2018
09 May 2020, 02:57
Incorrect invoice.
My bill from 19/02 to 17/03 is R465.23 my geyser was always on and since I was around I used other appliances as well, I left my place on the 18/03 returned 06/05 my bill from 17/03 to 21/04 is R628,69.my geyser was off when I was away, the main thing that was on was my fridge. I have emailed them but I have had no response, this is a horrible thing to be charged a lot of money for electricity I did not utilize.
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Replies (3)
Protea Metering's replyOfficial
11 May 2020, 08:54Good morning Lerato
It is unfortunately not possible to check your account and provide proper information without the account number or the address. No account registered in the name of SPURU could be found on our system.
Please urgently forward an email to our info email address or the Portfolio Manager for your complex and include the account number or the address to enable us to assist you properly?
Kind regards
Management: Protea Metering
It is unfortunately not possible to check your account and provide proper information without the account number or the address. No account registered in the name of SPURU could be found on our system.
Please urgently forward an email to our info email address or the Portfolio Manager for your complex and include the account number or the address to enable us to assist you properly?
Kind regards
Management: Protea Metering
Protea Metering's reply11 May 2020, 08:54
Official
Good morning Lerato
It is unfortunately not possible to check your account and provide proper information without the account number or the address. No account registered in the name of SPURU could be found on our system.
Please urgently forward an email to our info email address or the Portfolio Manager for your complex and include the account number or the address to enable us to assist you properly?
Kind regards
Management: Protea Metering
It is unfortunately not possible to check your account and provide proper information without the account number or the address. No account registered in the name of SPURU could be found on our system.
Please urgently forward an email to our info email address or the Portfolio Manager for your complex and include the account number or the address to enable us to assist you properly?
Kind regards
Management: Protea Metering
Protea Metering's replyOfficial
12 May 2020, 11:05Dear Lerato
No account found registered to Lerato Sepuru.
Have you filled in an application form when you occupied the unit?
Please urgently send an email to our info email address and provide your account number or physical address to enable us to investigate your account and provide you with a proper response?
Kind regards
Management: Protea Metering
No account found registered to Lerato Sepuru.
Have you filled in an application form when you occupied the unit?
Please urgently send an email to our info email address and provide your account number or physical address to enable us to investigate your account and provide you with a proper response?
Kind regards
Management: Protea Metering
Protea Metering's reply12 May 2020, 11:05
Official
Dear Lerato
No account found registered to Lerato Sepuru.
Have you filled in an application form when you occupied the unit?
Please urgently send an email to our info email address and provide your account number or physical address to enable us to investigate your account and provide you with a proper response?
Kind regards
Management: Protea Metering
No account found registered to Lerato Sepuru.
Have you filled in an application form when you occupied the unit?
Please urgently send an email to our info email address and provide your account number or physical address to enable us to investigate your account and provide you with a proper response?
Kind regards
Management: Protea Metering
Protea Metering's replyOfficial
12 May 2020, 16:54Good day Lerato
Thank you for providing the account number.
The April readings were according to estimations because under level 5 we were not permitted to take actual readings and invoices had to be processed according to estimations, not knowing who is not at home, which families were at home 24/7 etc.
We have communicated with all clients regularly during level 5, and also when we moved into level 4.
We are since level 4 was implemented allowed to take actual readings again. Any over- or under billing will then be automatically rectified.
The Portfolio Manager for the building will further communicate with you via email.
Kind regards
Management: Protea Metering
Thank you for providing the account number.
The April readings were according to estimations because under level 5 we were not permitted to take actual readings and invoices had to be processed according to estimations, not knowing who is not at home, which families were at home 24/7 etc.
We have communicated with all clients regularly during level 5, and also when we moved into level 4.
We are since level 4 was implemented allowed to take actual readings again. Any over- or under billing will then be automatically rectified.
The Portfolio Manager for the building will further communicate with you via email.
Kind regards
Management: Protea Metering
Protea Metering's reply12 May 2020, 16:54
Official
Good day Lerato
Thank you for providing the account number.
The April readings were according to estimations because under level 5 we were not permitted to take actual readings and invoices had to be processed according to estimations, not knowing who is not at home, which families were at home 24/7 etc.
We have communicated with all clients regularly during level 5, and also when we moved into level 4.
We are since level 4 was implemented allowed to take actual readings again. Any over- or under billing will then be automatically rectified.
The Portfolio Manager for the building will further communicate with you via email.
Kind regards
Management: Protea Metering
Thank you for providing the account number.
The April readings were according to estimations because under level 5 we were not permitted to take actual readings and invoices had to be processed according to estimations, not knowing who is not at home, which families were at home 24/7 etc.
We have communicated with all clients regularly during level 5, and also when we moved into level 4.
We are since level 4 was implemented allowed to take actual readings again. Any over- or under billing will then be automatically rectified.
The Portfolio Manager for the building will further communicate with you via email.
Kind regards
Management: Protea Metering