Incorrect charges.

Can someone assist me were to report protea metering and complaints are heared. Because I am really tired of sending them emails each and every month and there is no change on the issue. Their system is punishing me every month and they are not apologetic on that.

I pay their water bill each and every month and I pay immediately when they send the bill, every month after paying the bill I receive email from them saying my account is overdue and with the amount that I paid previous day. I send email asking why are you saying my account is overdue were as I pay you. Their response will just say it is updated they don’t apologise for their email accusing me of over due account were as is them who did not update system.

On Monday they send me water bill, all to find out that the water bill is the same as the previous month only date was change, I ask them why are you sending me same bill as last month and waste part last month I went on leave I was away, when I come back again there was no water for 7days, how did you do meter reading that gave you same amount like last month and I was not here and again there was no water? Their response doesn’t even make sense to me beacause the previous bill I was in the house the whole month but the current bill I was not here and the was no water but the bill is the same. Then yesterday I paid water bill as it is after their response because they are always right. Today am receiving email saying my account is overdue but I paid yesterday. Now I bought electricity and protea metering deducted money from the electricity purchase were as their water bill was paid yesterday. And in this case they never give refund they take money and say it will be credited to your next bill as they previously did on situation like this. Right now I don’t want account to be credited I want my units back because I don’t owe you. That’s the only money I had when buying electricity I can not sit in the dark because you double charge me. I WANT MY UNITS