1 reviews | Active since May 2016
Incorrect billing & cut off Electricity
<p>We resently experienced the most customer service I have ever seen. without prior notice Protea Metering cut off out electricity supply with a bill of R3700 as of end November 2016. Now out bill in October was R1800 we paid R1900. So i dont understand how the bill went that high that quick, i requested to see the meter reading myself untill today i had got no response from Protea metering. I went to thier office to try and negotiate payment, but i was not assisted I was told i must pay the full amount. my negotiation was simple pay half now to reconnect and pay the full at the end of the December which is 15th. they simply would not negotiate anything. I give up on the company as now I sitting with my family in the dark until next week. Where is the customer service? where is the customer compassion? we have been paying thier high bills without any questions all year.</p>
Dear Vuyo
The payment you are referring to only settled the August invoice in full - the payment before only settled a portion of the outstanding amount. September and October were both overdue. All emails and sms messages that were sent prior to cut action invited you to communicate with us regarding a payment arrangement. It seems that you only addressed the matter after the cut was done.
"pay half now to reconnect and pay the full at the end of the December" pretty much seems that you were indeed assisted in this regard. It is a clear contradiction of your own statement " i was not assisted.......they simply would not negotiate anything"
The account forever reflecting balances brought forward and overdue amounts is a clear indication that you are simply not managing account payments in a responsible manner. Perhaps you should concentrate on that, rather than shifting the blame.
Regards
Protea Metering
Dear Vuyo
The payment you are referring to only settled the August invoice in full - the payment before only settled a portion of the outstanding amount. September and October were both overdue. All emails and sms messages that were sent prior to cut action invited you to communicate with us regarding a payment arrangement. It seems that you only addressed the matter after the cut was done.
"pay half now to reconnect and pay the full at the end of the December" pretty much seems that you were indeed assisted in this regard. It is a clear contradiction of your own statement " i was not assisted.......they simply would not negotiate anything"
The account forever reflecting balances brought forward and overdue amounts is a clear indication that you are simply not managing account payments in a responsible manner. Perhaps you should concentrate on that, rather than shifting the blame.
Regards
Protea Metering
Hi There
I went to negotiate to reconnect but i was not assisted. The employee informed me they will not reconnect.
we actually didnt get notice of termination of electricity, if we had I would have come to your offices and negotiate to pay off the amount as i just signed another year lease contract to stay in the property.
is Protea meter willing to negotiate in paying half to reconnect? as per email?
Hi There
I went to negotiate to reconnect but i was not assisted. The employee informed me they will not reconnect.
we actually didnt get notice of termination of electricity, if we had I would have come to your offices and negotiate to pay off the amount as i just signed another year lease contract to stay in the property.
is Protea meter willing to negotiate in paying half to reconnect? as per email?
We will contact you via email for a payment negotiation. Can the email address quoted on this page be used? It differs from the one that was captured on our system, has it changed in the mean time?
Regards
Protea Metering
We will contact you via email for a payment negotiation. Can the email address quoted on this page be used? It differs from the one that was captured on our system, has it changed in the mean time?
Regards
Protea Metering