1 reviews | Active since Jun 2022
Incorrect billing and Pathetic service
@Prote Metering . Please explain to me how is possible that I used so much electricity in the week that we did not have power for several hours if not the better part of the day . I cant even recall how many time we had power interruptions in the last week , I even lost count. The past few week the 6th of June to the 13th we have been struggling a lot with electricity in Naturena. We had no power almost every day for this week but I have been charged 4 times more than normal usage . See the below reading between the 6th of June to the 13th. Monday the 6th I had the highest reading ever and your graph below shows that I used every little or almost nothing the following day . How is this even possible. The same people who were there on Monday , were there on Tuesday . Please send me a detailed breakdown on how both my water and electricity are calculated for the week in question...
Kindly note that you are charged according to how electricity is consumed and that how electricity is consumed cannot be explained by anybody who is not there at your unit and who is not using your electricity.
Kindly download the readings from the OAMI platform. That will reflect the exact date and time slot for each reading. You will then be able to confirm how many kwh were used from the one reading to the next. Kindly note that communication failure due to power failure or loss of cellphone signal may result in readings not being recorded exactly every hour, and that some reading intervals may therefore be for longer periods. In establishing how much was used per day, the time and number of hours per reading should be taken into consideration. On Tuesday the 7th no communication could be established with the meter, and no reading could be recorded. That does not mean that no electricity was used, simply that the consumption will not be reflected if no reading was obtained.
We will gladly provide the detailed breakdown in an email.
Kind regards
Management: Protea Metering
Kindly note that you are charged according to how electricity is consumed and that how electricity is consumed cannot be explained by anybody who is not there at your unit and who is not using your electricity.
Kindly download the readings from the OAMI platform. That will reflect the exact date and time slot for each reading. You will then be able to confirm how many kwh were used from the one reading to the next. Kindly note that communication failure due to power failure or loss of cellphone signal may result in readings not being recorded exactly every hour, and that some reading intervals may therefore be for longer periods. In establishing how much was used per day, the time and number of hours per reading should be taken into consideration. On Tuesday the 7th no communication could be established with the meter, and no reading could be recorded. That does not mean that no electricity was used, simply that the consumption will not be reflected if no reading was obtained.
We will gladly provide the detailed breakdown in an email.
Kind regards
Management: Protea Metering