1 reviews | Active since Sept 2017
Incorrect bill
Protea metering is a game player when it comes to munipulating their billing system month end. Recently they don’t even do meter reading, they just look for highest amount that you once paid previously and they forward it to you as the current bill. On top of that they no longer bother to send statement, instead you will just receive notification saying your account is overdue with certain amount, when you check is the amount that you pay back in March. I have ignored them last month when I received notification saying am overdue when I check is the amount that I paid previous month, I send email and tell them that you saying my account is overdue and this is the amount that I paid previous month, gues what they don’t investigate instead they foward same statement for previous month thy just change date. And now to show that they don’t do meter reading they just forward previous amount for you to pay, last month in April I was not available full month, and I stay alone. Surprisingly today am receiving notification without statement. The notification is saying my account is overdue and with the very same amount that they keep forwarding and say is my current bill. How can I pay same amount were as I was not in the house other days in a month? What time did they do their meter reading and were is the statement. On top of that they block you from buying electricity until you pay the amount that they estimated and send to you that you are owing. Now that they send notification like this they not going to attend any query, they will just block you from buying electricity and keep quite. You don’t ask them you have to do as they wish. After picking up that they busy sending me same amount that I already pay as an amount over due and no statement, last month I kept quite wanted to see the different since I was away. Now they have done it again, same amount is sent as an overdue amount three times in a row, this clearly tells that there might be system manipulation going on here. We paying for debts that we don’t know. I mean this is clear that they don’t do meter reading at all what comes in their mind they send you and if you don’t pay you are in trouble. PROTEA METERING IS A ****. 🚮 🚮 🚮
Your statements are false.
You are using less than 6 kl of water per month, the water is therefore for free - please check the recorded readings that are reflected on each invoice..
The invoices however include a water demand levy - that is a fixed amount per month. As well as a fixed sewer amount: fixed meaning the amount is the same every month, irrespective of how many kl of water was used.
Your accusations contained in your complaint are false and we will deal with that outside of this platform.
If you have a valid query on the account you are welcome to get in touch with our offices.
Protea Metering
B308GRCE
Best regards,
Your statements are false.
You are using less than 6 kl of water per month, the water is therefore for free - please check the recorded readings that are reflected on each invoice..
The invoices however include a water demand levy - that is a fixed amount per month. As well as a fixed sewer amount: fixed meaning the amount is the same every month, irrespective of how many kl of water was used.
Your accusations contained in your complaint are false and we will deal with that outside of this platform.
If you have a valid query on the account you are welcome to get in touch with our offices.
Protea Metering
B308GRCE
Best regards,
Kindly note that there is no false information that I provided ,I don’t benefit anything in telling lies, I am frustrated and disappointed because of what is happening and the sad part you don’t like it when complaints are raised that what I have noticed, At first I was paying less than the amount you are charging me now, I never receive any notice of any changes that explains increase in my bill hence I am surprised. Last month I just see the notification saying my account is overdue and at that time I never receive statement, thats when you send me statement after asking you why are you saying account is overdue yet you didn’t send statement. Again this month am getting a notification saying am over due and there is no statement, on top of that is the same amount which is like is automated, if you check your records am I lying that you didn’t send a statement last month I had to request if you want proof I have email requesting statement that was not sent. Even this month there is no statement, It is not fair trying to defend yourself yet you know that you are affecting me as a customer. There are lot of complaints here in the complex regarding your billing, just because I foward complain individually you saying is false. I decided not to go for group complaints because I don’t want. When did my billing increase if you are saying is fixed? Why am I not getting statement and you referring me to go and read statement. Please call me and explain. I don’t have the statement for this month. Right now I can’t buy electricity because I don’t have proper statement in hand I want explanation why the amount is the same for recent three months even when I was not in the house and if so when did the changes take place?
Kindly note that there is no false information that I provided ,I don’t benefit anything in telling lies, I am frustrated and disappointed because of what is happening and the sad part you don’t like it when complaints are raised that what I have noticed, At first I was paying less than the amount you are charging me now, I never receive any notice of any changes that explains increase in my bill hence I am surprised. Last month I just see the notification saying my account is overdue and at that time I never receive statement, thats when you send me statement after asking you why are you saying account is overdue yet you didn’t send statement. Again this month am getting a notification saying am over due and there is no statement, on top of that is the same amount which is like is automated, if you check your records am I lying that you didn’t send a statement last month I had to request if you want proof I have email requesting statement that was not sent. Even this month there is no statement, It is not fair trying to defend yourself yet you know that you are affecting me as a customer. There are lot of complaints here in the complex regarding your billing, just because I foward complain individually you saying is false. I decided not to go for group complaints because I don’t want. When did my billing increase if you are saying is fixed? Why am I not getting statement and you referring me to go and read statement. Please call me and explain. I don’t have the statement for this month. Right now I can’t buy electricity because I don’t have proper statement in hand I want explanation why the amount is the same for recent three months even when I was not in the house and if so when did the changes take place?