INCONSIDERATE ****S
<p>I have been out of water for the past 15 hours. I purchased enough electricity to last me at the least a month and a half. My electricity disappeared due to their negligence and I am struggling to get them to reimburse my water. According to them I must without water for the entire weekend because they do not have electricity. The people that can supposedly help me have knocked off since 9am in the morning because they don't have electricity. Must be nice. </p>
Dear kk_moraka@hellopeter
Unfortunately we also experience power outages at our offices from time to time, and no, it is not nice because without electricity all our systems, for example our telephone systems are not fully operational. The situation does create it's challenges, but we still provide the best service possible under the circumstances. According to Reception, they informed you that your call could unfortunately not be transferred at that moment due to the power failure that we had experienced.
They however provided you with a cell phone number to put you in direct contact with the person who would be able to assist. As soon as you phoned that person assisted and resolved the matter. What a pity that you did not find it necessary to mention this part as well.
Management: Protea Metering
Dear kk_moraka@hellopeter
Unfortunately we also experience power outages at our offices from time to time, and no, it is not nice because without electricity all our systems, for example our telephone systems are not fully operational. The situation does create it's challenges, but we still provide the best service possible under the circumstances. According to Reception, they informed you that your call could unfortunately not be transferred at that moment due to the power failure that we had experienced.
They however provided you with a cell phone number to put you in direct contact with the person who would be able to assist. As soon as you phoned that person assisted and resolved the matter. What a pity that you did not find it necessary to mention this part as well.
Management: Protea Metering
Dearest Management
Firstly one would expect an apology for the unconvenienve that was unnecesarily cause by your company. I had been without water since last night. It's unfortunate that you fail to see the serious hygienic problem that this has caused us.
Your receptionist informed that my problem would only be resolved on Monday. It was through numerous requests that I asked her to get me a number I can call for assistance during your power failure. It was not by her own effort. Her response was "I can't give out direct numbers". Not only is their service horrible but I now learn they are ***** as well.
I am not petty. I wrote this review as a result of my frustration at the nonchalant nature of how my problem was handled. And the number that I was given, the lady's solution was "send me an SMS of your problem." If in their eyes these are satisfactory responses, then it only further proves my statement of them being inconsiderate.
I am only grateful for the fact that your power returned. If this had not been the case, I'm pretty sure I'd be sitting here waterless. It would be wise for you to note that this is not about the matter eventually being resolved, but about the frustration I endured at the hands of your employees in order for the problem to be resolved.
P.S. You provide essential services to people, I sincerely hope you are looking into solving the problem of your company being crippled by power outages.
Dearest Management
Firstly one would expect an apology for the unconvenienve that was unnecesarily cause by your company. I had been without water since last night. It's unfortunate that you fail to see the serious hygienic problem that this has caused us.
Your receptionist informed that my problem would only be resolved on Monday. It was through numerous requests that I asked her to get me a number I can call for assistance during your power failure. It was not by her own effort. Her response was "I can't give out direct numbers". Not only is their service horrible but I now learn they are ***** as well.
I am not petty. I wrote this review as a result of my frustration at the nonchalant nature of how my problem was handled. And the number that I was given, the lady's solution was "send me an SMS of your problem." If in their eyes these are satisfactory responses, then it only further proves my statement of them being inconsiderate.
I am only grateful for the fact that your power returned. If this had not been the case, I'm pretty sure I'd be sitting here waterless. It would be wise for you to note that this is not about the matter eventually being resolved, but about the frustration I endured at the hands of your employees in order for the problem to be resolved.
P.S. You provide essential services to people, I sincerely hope you are looking into solving the problem of your company being crippled by power outages.