KH
Karabo H

1 reviews | Active since Feb 2025

11 Feb 2025, 13:18

Inconsiderate and horrible service provider.

Protea Metering stop ****ming us. I bought electricity for R510 yesterday because I had used R700 for consumption for only two weeks in February and they only said we need to pay that amount first. We paid it , Now there’s a negative of R650 between December and January because the meter was not picking up between that time apparently. There’s proof that we bought electricity between December and January. There’s a new story everyday and now the story has changed. Now it’s not consumption for February it’s December and January. Everyday there’s a new story to get money of out of this. Our electricity is now off once again and this is totally unacceptable. Please refund our money this is a total ****. STOP this!

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Replies (2)
KH
Karabo H's update11 Feb 2025, 11:58
Reviewer Update
Additionally , your after hour lines don’t even function. We tried calling and both phones were off. This is so frustrating and shows how *********** you are as a service provider.
Protea Metering
Protea Metering's reply11 Feb 2025, 14:42
Official
Good day Karabo

The after-hours lines are not available for calls during office hours, please use the office number to call.

Your query was attended to.  Kindly log in on your credit wallet profile for confirmation:
Remaining Credit: R 770.11 on 11/02/2025 12:53 PM

We sincerely apologize for the inconvenience caused.

Kind regards

Management:  Protea Metering