RB
Rendani B
1 reviews | Active since Aug 2016
09 Nov 2019, 15:50
*********** metering!
I don't understand how a whole company can be so arrogant. We're being **********. How can I pay more than 3x what I was paying previously? This is absolutely ridiculous.
How can everyone complain about one company and nothing is being done?
I look at the reading for water and it seems like we're being charged per litre instead of per ****ow liter. According to our current reading my partner and i have used 3****ow liters. I want to know how can i have used that much water in less than a week. Our electricity doesn't even last. This is ****************!
We tried refreshing our app yesterday morning and it totally refused!
I think this company needs to be reported to the ombudsmen. We cannot be ********** like that. The prices are way too high. We're paying 3x more than what the municipality charged us!
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Replies (1)
Protea Metering's replyOfficial
11 Nov 2019, 08:29Good morning Rendani
Please note that your unit has an individual meter that measures the consumption for your unit only. The residents of a household are the only ones who have control over the number of kl of water consumed. Billing is according to the Council's promulgated tariffs - Protea Metering has no control over the promulgated tariffs.
Please contact our offices with either your account number or address as reference for guidance on how to check for possible water leaks.
Kind regards
Management: Protea Metering
Please note that your unit has an individual meter that measures the consumption for your unit only. The residents of a household are the only ones who have control over the number of kl of water consumed. Billing is according to the Council's promulgated tariffs - Protea Metering has no control over the promulgated tariffs.
Please contact our offices with either your account number or address as reference for guidance on how to check for possible water leaks.
Kind regards
Management: Protea Metering
Best regards,
Protea Metering's reply11 Nov 2019, 08:29
Official
Good morning Rendani
Please note that your unit has an individual meter that measures the consumption for your unit only. The residents of a household are the only ones who have control over the number of kl of water consumed. Billing is according to the Council's promulgated tariffs - Protea Metering has no control over the promulgated tariffs.
Please contact our offices with either your account number or address as reference for guidance on how to check for possible water leaks.
Kind regards
Management: Protea Metering
Please note that your unit has an individual meter that measures the consumption for your unit only. The residents of a household are the only ones who have control over the number of kl of water consumed. Billing is according to the Council's promulgated tariffs - Protea Metering has no control over the promulgated tariffs.
Please contact our offices with either your account number or address as reference for guidance on how to check for possible water leaks.
Kind regards
Management: Protea Metering
Best regards,