TP
Thabo P
1 reviews | Active since Apr 2022
01 Mar 2023, 10:43
*********** Company Protea Metering
Im experiencing a serious issue with this company. I have bought electricity twice and still not loaded. When you contact them even after hours support, there is no response. Even the landlord does not respond. Until now i have no electricity.
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Protea Metering's replyOfficial
02 Mar 2023, 09:02Good day Thabo
The load shedding situation unfortunately messes with network stability and the loading of credits may therefore be delayed.
Although the situation is beyond our control we regret the inconvenience that it had caused you.
While we are all stuck in this load shedding situation our advice is that payment be made at least 24 hours before the electricity runs out to allow sufficient time for credits to load. This will give the consumer the opprtunity to take control of and manage the problem to their advantage.
Kind regards
Management: Protea Metering
The load shedding situation unfortunately messes with network stability and the loading of credits may therefore be delayed.
Although the situation is beyond our control we regret the inconvenience that it had caused you.
While we are all stuck in this load shedding situation our advice is that payment be made at least 24 hours before the electricity runs out to allow sufficient time for credits to load. This will give the consumer the opprtunity to take control of and manage the problem to their advantage.
Kind regards
Management: Protea Metering
Protea Metering's reply02 Mar 2023, 09:02
Official
Good day Thabo
The load shedding situation unfortunately messes with network stability and the loading of credits may therefore be delayed.
Although the situation is beyond our control we regret the inconvenience that it had caused you.
While we are all stuck in this load shedding situation our advice is that payment be made at least 24 hours before the electricity runs out to allow sufficient time for credits to load. This will give the consumer the opprtunity to take control of and manage the problem to their advantage.
Kind regards
Management: Protea Metering
The load shedding situation unfortunately messes with network stability and the loading of credits may therefore be delayed.
Although the situation is beyond our control we regret the inconvenience that it had caused you.
While we are all stuck in this load shedding situation our advice is that payment be made at least 24 hours before the electricity runs out to allow sufficient time for credits to load. This will give the consumer the opprtunity to take control of and manage the problem to their advantage.
Kind regards
Management: Protea Metering