*********** - Changing stories and Funds 'Not reflecting'

On Thursday, I paid for my water bill. I paid an extra R 45.00 to ensure that the funds would clear immediately and that they would reflect in the account immediately. I then paid for some electricity.

About an hour later, I notice the electricity was not allocated. I then call and inform someone and I am told that my electricity was eaten by my water bill. I then inform him that I had already paid it and gave my reference. The man then says that it is not reflecting ( which is ridiculous having paid extra to ensure that it did) and then says that if I send proof of payment, everything should be fine.

I then send proof of payment. I wait and wait. I then get told that 'No. It needs to reflect before we can do anything' I am sitting on very few units of electricity and I work from home and could get fired for not teaching the classes (three to be precise).

I then go back and forward. I call the bank and they say 'Yes, the funds have are DEFINITELY with Nedbank now. There is nothing we can do from our side' They can't reverse it either. So my money is floating in space somewhere. I ask for some sort of proof that the money is not in their account. Hmm.. no response. The only thing they did that was redeemable was a R50.00 advance (so kind of them).

I don't know what to do about my money now. I was fed several different stories by different employees that did not match. And then they just say 'Purchase electricity higher than the amount of your water bill, then it will be paid and the remaining will be credited as electricity.' Never mind the R 500.00 that I paid for the bachelor flat that we are living in for water that never reflected. I want my money back and I am really unhappy with this. If I had any control, I would just be with City of Tshwane as this is ridiculous.

Is there a problem that you can't prove to me that my funds are not reflecting? If it does not 'reflect' I will take this further.