I was blocked to buy electricity buy

<br> I was being blocked to be able to purchase electricity. For the past days I was unable to purchse electricity from different outlets and unfortunately they were blaming their system. Only yesterday when I tried shoprite and the lady who assisted me said the meter is not registered. My first point of departure was to call the previous owner to check if he deactivated the account under his name. But the response was that he had nothing to do with the deactivation of the account.When I called Protea metering I was told that the previous owner has de-activated the account I did explain that I spoke to the previous owner and he said that he hasn't communicated with the protea metering.I was then told to send the offer to purchase and my ID as the proof that I am the new owner pay R500 for application but still my electricity was not switched on. the next thing was told the body corporate has send the lawyer to swtich off but these are two different companies and I was not informed of anything. the lawyer said there has not been a formal handover yet but it has nothing to do with R1102.85 owed with electricity. I need to know who blocked my electricity and why