SM
Shimmy M
1 reviews | Active since Mar 2022
19 Mar 2022, 10:22
I m not happy with their services, they over charge customers. Last month they disconnected my electricity because i was in arrears with R595.21, They refused to make arrangements with me to pay it off with the next bill, had to pay R1 321 for re-connecti
I m not happy with their services, they over charge customers. Last month they disconnected my electricity because i was in arrears with R595.21, They refused to make arrangements with me to pay it off with the next bill, had to pay R1 321 for re-connection. On this month's bill they charging me R2000, I asked why apparently i owe them R913.00 for disconnection and this is the same amount they added for re-connection, how is this possible.
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Protea Metering's replyOfficial
22 Mar 2022, 07:13Good morning Shimmy
Kindly note that tariffs are determined by the Municipality, the cost of electricity and all other services like credit control action is app**** accordingly.
Clients are billed for their own unit's consumption. Taking the actual readings does not enable a service provider to have any influence on how much you are consuming.
Kindly contact the portfolio manager for the complex that you are a tenant in, please provide your address or account number for us to be able to provide you with more details, tariffs etc.
Kind regards
Management: Protea Metering
Kindly note that tariffs are determined by the Municipality, the cost of electricity and all other services like credit control action is app**** accordingly.
Clients are billed for their own unit's consumption. Taking the actual readings does not enable a service provider to have any influence on how much you are consuming.
Kindly contact the portfolio manager for the complex that you are a tenant in, please provide your address or account number for us to be able to provide you with more details, tariffs etc.
Kind regards
Management: Protea Metering
Protea Metering's reply22 Mar 2022, 07:13
Official
Good morning Shimmy
Kindly note that tariffs are determined by the Municipality, the cost of electricity and all other services like credit control action is app**** accordingly.
Clients are billed for their own unit's consumption. Taking the actual readings does not enable a service provider to have any influence on how much you are consuming.
Kindly contact the portfolio manager for the complex that you are a tenant in, please provide your address or account number for us to be able to provide you with more details, tariffs etc.
Kind regards
Management: Protea Metering
Kindly note that tariffs are determined by the Municipality, the cost of electricity and all other services like credit control action is app**** accordingly.
Clients are billed for their own unit's consumption. Taking the actual readings does not enable a service provider to have any influence on how much you are consuming.
Kindly contact the portfolio manager for the complex that you are a tenant in, please provide your address or account number for us to be able to provide you with more details, tariffs etc.
Kind regards
Management: Protea Metering